---
title: "24-181 Information Technology Service Management (ITSM) Solution"
ocid: "ocds-b5fd17-d51a1831-2cfd-4fce-af2b-3af0b88eefc5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d51a1831-2cfd-4fce-af2b-3af0b88eefc5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d51a1831-2cfd-4fce-af2b-3af0b88eefc5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d51a1831-2cfd-4fce-af2b-3af0b88eefc5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROTHERHAM METROPOLITAN BOROUGH COUNCIL"
published: "2025-11-17"
---

# 24-181 Information Technology Service Management (ITSM) Solution

Buyer: ROTHERHAM METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d51a1831-2cfd-4fce-af2b-3af0b88eefc5

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## Summary

Rotherham Metropolitan Borough Council has completed a procurement process to appoint Specialist Computer Centres (SCC) Plc as the supplier for providing an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution. This procurement was executed under the Technology Services 3 framework from Crown Commercial Services, specifically within Lots 3b and 3c. The procurement focuses on a range of services including software packages, system support, IT consulting, and technical management, classified under CPV codes like 48000000 and 72250000. The contract, valued at £498,114, commences on 30th October 2025 and concludes on 29th October 2030. This contract aims to serve Rotherham and several international regions, offering operational and technical management services.

This procurement provides a significant opportunity for growth, particularly for large enterprises specialising in IT service management, consulting, and software development. Smaller enterprises with capabilities in software support and systems management could have benefited as well had the tender been open for bidding. With Rotherham Metropolitan Borough Council prioritising efficient IT solutions, businesses that excel in providing scalable and comprehensive IT services are best suited for such opportunities. This tender highlights the scope for companies to leverage their expertise in IT service delivery across extensive geographical regions, fostering an environment ripe for business expansion and innovation in IT service solutions.

## Notice

Rotherham Metropolitan Borough Council (RMBC / the Council) has undertaken a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements. The procurement exercise was conducted as a cross lot further competition under the Crown Commercial Services (CCS); Technology Services 3 framework; Lot 3b: Operational Services - Operational Management and Lot 3c: Operational Services - Technical Management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a9d6b69c-21cd-49d6-abc5-eacedc6ee3d5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Nov 2025 |
| Submission deadline | 22 Apr 2025 |
| Future notice date | Not specified |
| Award date | 5 Oct 2025 |
| Contract period | 30 Oct 2025 - 29 Oct 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £498,114 |
| Lots value | Not specified |
| Awards value | £228,967 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROTHERHAM METROPOLITAN BOROUGH COUNCIL |
| Locality | ROTHERHAM |
| Post town | Sheffield |
| Postcode | S60 1AE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE34 Rotherham |
| Local authority | Rotherham |
| Electoral ward | Boston Castle |
| Westminster constituency | Rotherham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPECIALIST COMPUTER CENTRES (SCC |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72250000 - System and support services
- 72253200 - Systems support services
- 72261000 - Software support services
- 72267000 - Software maintenance and repair services
- 72300000 - Data services

## Release History

- 17 Nov 2025 at 11:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a9d6b69c-21cd-49d6-abc5-eacedc6ee3d5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a9d6b69c-21cd-49d6-abc5-eacedc6ee3d5
  17th November 2025 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=90059&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104118
  User / Company

## Notice URLs

- https://www.rotherham.gov.uk/

## Provenance

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