---
title: "Development and Alumni Relations Office (DARO) CRM System"
ocid: "ocds-b5fd17-d52de727-e119-4057-8205-e64207f7c493"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d52de727-e119-4057-8205-e64207f7c493"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d52de727-e119-4057-8205-e64207f7c493.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d52de727-e119-4057-8205-e64207f7c493.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "UNIVERSITY OF BRISTOL"
published: "2021-11-22"
---

# Development and Alumni Relations Office (DARO) CRM System

Buyer: UNIVERSITY OF BRISTOL  
Current stage: Tender  
OCID: ocds-b5fd17-d52de727-e119-4057-8205-e64207f7c493

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## Summary

The University of Bristol is conducting an open tender process for a Customer Relationship Management (CRM) system, aimed at enhancing its Development and Alumni Relations Office (DARO). The tender was published on 22nd November 2021, with a deadline for submissions set for 14th January 2022. The selected CRM will serve as a central platform to facilitate engagement and philanthropy efforts across the university, with an initial contract term of five years, potentially extendable for two additional one-year periods. The project is located in the South West region of England and is classified under the goods procurement category.

This tender presents an excellent opportunity for businesses that specialise in CRM software solutions, particularly those that are small and medium-sized enterprises (SMEs). With the requirement for a flexible and user-friendly system, companies with innovative technology and experience in educational sectors may find themselves well-positioned to compete. Successful firms will be able to demonstrate their ability to tailor the CRM to meet diverse operational needs within the university, promoting robust growth through engagement with a prestigious institution.

## Notice

The University of Bristol's (UoB) Development and Alumni Relations Office (DARO) is seeking a central CRM System* that will underpin all activity that contributes to DARO's mission, to connect communities and embed a culture of engagement and philanthropy at the heart of the University, with alumni and friends working seamlessly with University staff and students to transform lives. DARO requires a fast, reliable and user-friendly CRM that can support and record a wide range of activity. The System must be flexible in order to accommodate a growing program of activity, with the ability to tailor it for the purposes of different teams. DARO intends to award a contract for an initial term of 5 years with the options of 2 further 1 year periods. Full Requirements are published on the University's eProcurement Portal linked at the URL provided Additional information: Please register and see 'Opportunities' page for access to full published requirements and details on award criteria.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c032de84-ad3e-4445-bf31-af3acff21795 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Nov 2021 |
| Submission deadline | 14 Jan 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 3 Apr 2022 - 3 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF BRISTOL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5DS |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 22 Nov 2021 at 16:27 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c032de84-ad3e-4445-bf31-af3acff21795

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c032de84-ad3e-4445-bf31-af3acff21795
  22nd November 2021 - Opportunity notice on Contracts Finder
- https://tenders.bris.ac.uk/web/login.html
  University of Bristol eProcurement Portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d52de727-e119-4057-8205-e64207f7c493. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d52de727-e119-4057-8205-e64207f7c493.json.