---
title: "PR2008 - Microsoft Teams Telephony and Contact Centre"
ocid: "ocds-b5fd17-d540b4de-72f1-476c-8c1c-9949c160fc12"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d540b4de-72f1-476c-8c1c-9949c160fc12"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d540b4de-72f1-476c-8c1c-9949c160fc12.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d540b4de-72f1-476c-8c1c-9949c160fc12.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN"
published: "2022-02-01"
---

# PR2008 - Microsoft Teams Telephony and Contact Centre

Buyer: PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN  
Current stage: Award  
OCID: ocds-b5fd17-d540b4de-72f1-476c-8c1c-9949c160fc12

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d540b4de-72f1-476c-8c1c-9949c160fc12)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d540b4de-72f1-476c-8c1c-9949c160fc12.json)

## Summary

The Parliamentary and Health Service Ombudsman is seeking suppliers for the project titled "PR2008 - Microsoft Teams Telephony and Contact Centre," which falls under the communication and telecommunication equipment industry category. The procurement process has reached the award stage, and the contract was awarded on 31 January 2022. The contractual period spans from 1 February 2022 to 31 January 2024, with an estimated contract value of £400,000, while the minimum contract value is set at £200,000. The intended delivery address for the contract is located in England, United Kingdom.

This tender presents valuable opportunities for businesses looking to expand in the services sector, particularly those specialising in communication, telephony systems, and related installations. Suppliers that are small and medium-sized enterprises (SMEs) may find it especially advantageous to compete, as the contract is open to different approaches and encompasses a range of services from installation to maintenance. Potential bidders should be prepared to showcase their expertise in Microsoft Teams technology and related support services to engage effectively with the Ombudsman’s requirements.

## Notice

Microsoft Teams Telephony and Contact Centre Additional information: in line with Public Policy Note 07/21 re: transparency requirements on Contracts Finder for Central Government Organisations, PHSO are providing full visibility of all associated contract / tender documentation upon request. This includes the following, or the nearest equivalent, as a minimum: the specification; invitation to tender (ITT)/request for quotation, or invitation to participate in dialogue; standard selection questionnaire (SSQ); template terms and conditions of contract; any associated schedules (which may include the winning tenderer's bid.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/66e4a637-ad92-4a31-b00d-adfb9e07de12 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2022 |
| Submission deadline | 8 Jun 2021 |
| Future notice date | Not specified |
| Award date | 31 Jan 2022 |
| Contract period | 1 Feb 2022 - 31 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | £275,056 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3HQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERHOUSE VOICE & DATA LIMITED T/A SYMITY |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 50 - Repair and maintenance services
- 51 - Installation services (except software)

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)

## Release History

- 1 Feb 2022 at 09:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/66e4a637-ad92-4a31-b00d-adfb9e07de12

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/66e4a637-ad92-4a31-b00d-adfb9e07de12
  1st February 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.ombudsman.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d540b4de-72f1-476c-8c1c-9949c160fc12. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d540b4de-72f1-476c-8c1c-9949c160fc12.json.