---
title: "Apprenticeship for Customer Service Specialist Level 3"
ocid: "ocds-b5fd17-d55b3fb2-26d3-48f8-8018-865ff82e4bfc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d55b3fb2-26d3-48f8-8018-865ff82e4bfc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d55b3fb2-26d3-48f8-8018-865ff82e4bfc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d55b3fb2-26d3-48f8-8018-865ff82e4bfc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2024-08-27"
---

# Apprenticeship for Customer Service Specialist Level 3

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-d55b3fb2-26d3-48f8-8018-865ff82e4bfc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d55b3fb2-26d3-48f8-8018-865ff82e4bfc)  
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## Summary

The Crown Commercial Service, operating on behalf of the Cabinet Office, recently concluded a procurement process for the title "Apprenticeship for Customer Service Specialist Level 3." The industry category for this procurement is Training Services, classified under CPV code 80500000. The contract, valued at £24,000, will be delivered across various regions in the United Kingdom, including England, Scotland, Wales, Northern Ireland, and the Crown Dependencies. The procurement stage is marked as Award, with the contract period set from 12th August 2024 to 11th December 2025. This procurement was executed using a selective method, specifically a call-off from a framework agreement.

This tender opens substantial opportunities for businesses specialising in training and apprenticeship services, particularly those with a focus on delivering high-quality customer service education. Firms that are well-equipped to provide tailored training solutions and possess a robust framework for apprenticeship assessments would find this contract particularly advantageous. The procurement allows these businesses to expand their reach across multiple UK regions, potentially leading to increased market presence and business growth.

## Notice

Provision for at least one learner to undertake the Customer Service Specialist Level 3 apprenticeship course and end point assessment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d53d2309-00ce-4037-83da-5b0d383a7fe5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Aug 2024 |
| Submission deadline | 11 Aug 2024 |
| Future notice date | Not specified |
| Award date | 8 Aug 2024 |
| Contract period | 11 Aug 2024 - 11 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £24,000 |
| Lots value | Not specified |
| Awards value | £24,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GINGER NUT MEDIA |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80500000 - Training services

## Release History

- 27 Aug 2024 at 11:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d53d2309-00ce-4037-83da-5b0d383a7fe5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d53d2309-00ce-4037-83da-5b0d383a7fe5
  27th August 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e7319550-03f8-46af-bca4-b76a4c544f32
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d4263568-ecbf-401c-8152-e5751d1467ec

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d55b3fb2-26d3-48f8-8018-865ff82e4bfc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d55b3fb2-26d3-48f8-8018-865ff82e4bfc.json.