---
title: "Summary, Assessment, Response (SAR) to improve call management"
ocid: "ocds-b5fd17-d562a57d-e057-4976-bcf0-d1c64d15c7ac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d562a57d-e057-4976-bcf0-d1c64d15c7ac"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d562a57d-e057-4976-bcf0-d1c64d15c7ac.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d562a57d-e057-4976-bcf0-d1c64d15c7ac.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COLLEGE OF POLICING LIMITED"
published: "2024-02-19"
---

# Summary, Assessment, Response (SAR) to improve call management

Buyer: COLLEGE OF POLICING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-d562a57d-e057-4976-bcf0-d1c64d15c7ac

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## Summary

The College of Policing Limited has recently completed an award for the project titled "Summary, Assessment, Response (SAR) to improve call management" in the research services category. The procurement method used was selective with a call-off from a framework agreement. The contract period is from January 23, 2024, to March 31, 2024. The tender deadline was December 4, 2023. The procurement was situated in Coventry, England.

This procurement opportunity related to call management research offers business growth prospects for companies experienced in research services, evaluation, and data analysis. Suppliers with expertise in professional curiosity, risk assessment, and conversation management are well-suited to compete. Successful bidders could work with the College of Policing Limited to enhance call handling quality and reduce waste, thereby contributing to improved public services.

## Notice

SAR was intended to improve the quality of call handling and risk assessment, cut down on waste in relation to regrading and reduce call completion times. The SAR approach involves a focus on professional curiosity and empathy rather than an over reliance on scripts; was supported by negotiator approaches to conversation management and relies on a simplified structure and risk assessment application. The College requires a supplier to build on the original pilot research by designing and delivering a small-scale mixed method evaluation using data from the force and exploration of the implementation of SAR and roll out in force.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5db8e076-c831-4f79-adc1-31ec7161cc71 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Feb 2024 |
| Submission deadline | 4 Dec 2023 |
| Future notice date | Not specified |
| Award date | 22 Dec 2023 |
| Contract period | 23 Jan 2024 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £26,182 |
| Lots value | Not specified |
| Awards value | £26,182 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COLLEGE OF POLICING LIMITED |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV8 3EN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Rugby |
| Electoral ward | Dunsmore |
| Westminster constituency | Kenilworth and Southam |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLOOM PROCUREMENT SERVICES |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 19 Feb 2024 at 12:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5db8e076-c831-4f79-adc1-31ec7161cc71

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5db8e076-c831-4f79-adc1-31ec7161cc71
  19th February 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d562a57d-e057-4976-bcf0-d1c64d15c7ac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d562a57d-e057-4976-bcf0-d1c64d15c7ac.json.