---
title: "Customer Relationship Management System"
ocid: "ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MIDDLESBROUGH COUNCIL"
published: "2018-06-07"
---

# Customer Relationship Management System

Buyer: MIDDLESBROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3.json)

## Summary

Middlesbrough Council has completed a public procurement process for a Customer Relationship Management System, classified under software package and information systems. The tender was conducted using an open procurement method, which concluded on 1st December 2017. The awarded contract, valued at £96,500, commenced on 17th January 2018 and will run until 16th January 2020. The procurement took place in the North East region of the United Kingdom, with Firmstep being the successful supplier.

This tender presents significant opportunities for businesses within the software and information systems industry, particularly those specialising in CRM solutions. Companies that are adept in open procurement processes and able to provide innovative and effective software solutions may find advantageous prospects for involvement in similar future tenders, as local authorities increasingly move towards enhancing their digital capabilities.

## Notice

Management System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6a57a845-d2bf-43bc-9770-6ae4a01780ba |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jun 2018 |
| Submission deadline | 1 Dec 2017 |
| Future notice date | Not specified |
| Award date | 5 Jan 2018 |
| Contract period | 17 Jan 2018 - 16 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £96,500 |
| Lots value | Not specified |
| Awards value | £96,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIDDLESBROUGH COUNCIL |
| Locality | MIDDLESBROUGH |
| Post town | Cleveland |
| Postcode | TS1 2QQ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Middlesbrough |
| Electoral ward | Newport |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Jun 2018 at 14:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a57a845-d2bf-43bc-9770-6ae4a01780ba

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6a57a845-d2bf-43bc-9770-6ae4a01780ba
  7th June 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3.json.