---
title: "IT Service Managment Toolset"
ocid: "ocds-b5fd17-d57d2936-7317-4cf7-8b57-48e29644985f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d57d2936-7317-4cf7-8b57-48e29644985f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d57d2936-7317-4cf7-8b57-48e29644985f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d57d2936-7317-4cf7-8b57-48e29644985f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2019-12-17"
---

# IT Service Managment Toolset

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-d57d2936-7317-4cf7-8b57-48e29644985f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d57d2936-7317-4cf7-8b57-48e29644985f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d57d2936-7317-4cf7-8b57-48e29644985f.json)

## Summary

The Care Quality Commission is seeking bids for an IT Service Management Toolset, which includes SaaS licences for Service Now products, ITSM, ITOM, and SAM applications, along with professional implementation services. The procurement is classified under IT services, with a total contract value of £1,075,448 and a minimum value of £731,864. This contract spans 24 months, starting from 18th October 2019, with an option for an additional 24-month extension. The procurement method utilised is selective, conducted as a call-off from a framework agreement, with the tender period having concluded on 3rd October 2019.

This opportunity may foster business growth for IT service providers, particularly those specialised in service management toolsets and cloud-based software solutions. Companies that can implement and integrate Service Now applications effectively would be particularly suitable for this contract. Additionally, small and medium-sized enterprises (SMEs) with expertise in SaaS products will find this tender advantageous for expanding their market presence and capabilities in the public sector.

## Notice

SaaS licences Service Now products, ITSM, ITOM, and SAM applications and professional implementation services as required to deploy Service Now. Additional information: Contract is for 24 months with the option to extend to maximum of 24 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fa903f7e-00ce-40e2-8ea0-5209dafb9f81 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2019 |
| Submission deadline | 3 Oct 2019 |
| Future notice date | Not specified |
| Award date | 3 Oct 2019 |
| Contract period | 17 Oct 2019 - 17 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,075,448 |
| Lots value | Not specified |
| Awards value | £731,864 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLYFORM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Dec 2019 at 13:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fa903f7e-00ce-40e2-8ea0-5209dafb9f81

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fa903f7e-00ce-40e2-8ea0-5209dafb9f81
  17th December 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9b50228e-7955-46a9-bece-724892d96b39
  CQC ICTC 824

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d57d2936-7317-4cf7-8b57-48e29644985f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d57d2936-7317-4cf7-8b57-48e29644985f.json.