--- title: "Smart Ticketing Back-Office System" ocid: "ocds-b5fd17-d58aa134-8e5f-493a-af18-c46828857908" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d58aa134-8e5f-493a-af18-c46828857908" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d58aa134-8e5f-493a-af18-c46828857908.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d58aa134-8e5f-493a-af18-c46828857908.json" source: "Contracts Finder" current_stage: "Tender" buyer: "MERSEYTRAVEL" published: "2022-07-29" --- # Smart Ticketing Back-Office System Buyer: MERSEYTRAVEL Current stage: Tender OCID: ocds-b5fd17-d58aa134-8e5f-493a-af18-c46828857908 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d58aa134-8e5f-493a-af18-c46828857908) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d58aa134-8e5f-493a-af18-c46828857908.json) ## Summary Merseytravel is initiating a procurement process for a "Smart Ticketing Back-Office System" within the IT services industry, specifically aimed at consulting, software development, and support. This open tender, listed under the reference DN618255, is active and has a total contract value of £8,000,000. The tender submission period ends on 18 August 2022, with the contract expected to commence on 17 October 2022 and lasting until 30 June 2033. Businesses looking to participate should be aware that the delivery address is within the North West region of the United Kingdom. This tender presents significant opportunities for companies specializing in IT services and system integration, particularly those with expertise in customer and card management systems. Small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) are encouraged to apply, as they may have innovative solutions to enhance the Merseytravel Smart Ticketing platform. This project not only offers a chance to engage in a long-term contract but also to play a pivotal role in modernising public transport services in the region. ## Notice Merseytravel is looking to procure a supplier to provide AMS-HOPS and CMS back-office systems to maintain and develop their Smart Ticketing platform. The AMS-HOPS (HOPS) is the core ITSO component which will act as the key conduit between all other elements of the ITSO System. It is crucial that the system provides a reliable means of generating, hosting and exchanging data with various ITSO and non-ITSO components, whilst at the same time ensuring that there is full transparency of the activities undertaken through user accessible views into the HOPS and high-quality reporting and data outputs. The Customer and Card Management System (CMS) will sit at the heart of the Merseytravel Smart Ticketing platform, enabling scheme participants to manage customers, tickets and travel tokens (ITSO and non-ITSO) in order to provide appropriate services to concessionary and commercial customers. Additional information: This opportunity is advertised on The Chest under reference DN618255. To express an interest and access the tender documents please use the following link: https://procontract.due-north.com/Advert?advertId=d9b3cedf-d9f6-ec11-8116-005056b64545&p=e0cc5631-4690-e511-80fb-000c29c9ba21 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b62dd91-a324-49e0-926a-f8603df68669 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jul 2022 | | Submission deadline | 18 Aug 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 16 Oct 2022 - 30 Jun 2033 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £8,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MERSEYTRAVEL | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 1BP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | Waterfront South | | Westminster constituency | Liverpool Riverside | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 29 Jul 2022 at 15:24 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9b62dd91-a324-49e0-926a-f8603df68669 - 30 Jun 2022 at 15:23 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/be10fa2a-a0ea-4727-9b1b-be34333cfc09 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9b62dd91-a324-49e0-926a-f8603df68669 29th July 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/be10fa2a-a0ea-4727-9b1b-be34333cfc09 30th June 2022 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.merseytravel.gov.uk/ - https://procontract.due-north.com/Advert?advertId=d9b3cedf-d9f6-ec11-8116-005056b64545&p=e0cc5631-4690-e511-80fb-000c29c9ba21 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d58aa134-8e5f-493a-af18-c46828857908. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d58aa134-8e5f-493a-af18-c46828857908.json.