---
title: "Provision of Customer Research Partner"
ocid: "ocds-b5fd17-d58be571-cec7-4a95-8031-e3d560237ef4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d58be571-cec7-4a95-8031-e3d560237ef4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d58be571-cec7-4a95-8031-e3d560237ef4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d58be571-cec7-4a95-8031-e3d560237ef4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BIP SOLUTIONS LIMITED"
published: "2025-05-19"
---

# Provision of Customer Research Partner

Buyer: BIP SOLUTIONS LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-d58be571-cec7-4a95-8031-e3d560237ef4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d58be571-cec7-4a95-8031-e3d560237ef4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d58be571-cec7-4a95-8031-e3d560237ef4.json)

## Summary

The procurement process for the "Provision of Customer Research Partner" has been completed by Plus Dane Housing, involving an open procedure that exceeded the threshold for competitive bidding. BIP Solutions Limited acted as the buying organisation, with the awarded contract handling customer survey services in the region of North West, United Kingdom. The contract, valued at £220,000, ran its tendering phase until 11th May 2025, with the award announced on 19th May 2025. It encompasses two distinct service lots, with Acuity Research & Practice Ltd selected as the supplier for services starting from 12th May 2025 until 31st March 2030, aligning with the industry category for customer survey services (CPV code: 79342310).

This contract presents growth opportunities for businesses specialising in market research and data analytics, particularly those providing customer feedback and satisfaction services. The structured separation into lots allows SMEs and VCSEs to target specific niches suited to their expertise, with the open procurement approach ensuring transparency and fair competition. Businesses operating in the customer research industry and capable of delivering innovative survey solutions would be well-suited to such tenders, making active engagement in such processes a strategic move to broaden their portfolio and client base.

## Notice

Plus Dane Housing are procuring a customer research service split into two lots as follows: Lot 1 - Customer Research Partner, delivering customer perception surveys Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback Suppliers are invited to tender for either or both lots

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8b6d52ba-d658-44a0-8725-6129ea86be99 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2025 |
| Submission deadline | 11 May 2025 |
| Future notice date | Not specified |
| Award date | 11 May 2025 |
| Contract period | 11 May 2025 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,000 |
| Lots value | Not specified |
| Awards value | £220,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIP SOLUTIONS LIMITED |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 4AE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 19 May 2025 at 07:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8b6d52ba-d658-44a0-8725-6129ea86be99

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8b6d52ba-d658-44a0-8725-6129ea86be99
  19th May 2025 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=950426472
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d58be571-cec7-4a95-8031-e3d560237ef4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d58be571-cec7-4a95-8031-e3d560237ef4.json.