---
title: "South Norfolk Council: Customer Relation Management Software Package - AWARD"
ocid: "ocds-b5fd17-d594e67e-692d-4e1d-85ea-fa1a192ee406"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d594e67e-692d-4e1d-85ea-fa1a192ee406"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d594e67e-692d-4e1d-85ea-fa1a192ee406.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d594e67e-692d-4e1d-85ea-fa1a192ee406.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST SUFFOLK COUNCIL"
published: "2025-09-30"
---

# South Norfolk Council: Customer Relation Management Software Package - AWARD

Buyer: EAST SUFFOLK COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d594e67e-692d-4e1d-85ea-fa1a192ee406

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## Summary

The procurement process for a cloud-based customer experience platform, initiated by South Norfolk Council and Broadland District Council, has reached the award stage. The tender, titled "Customer Relation Management Software Package," falls under the industry category of software development services specific to managing customer relations and transactions. The procurement, employing a selective method with negotiation, was overseen by East Suffolk Council's Procurement Team. GOSS Interactive Ltd has been awarded the contract valued at £796,855, set to commence on 11th September 2025 and conclude on 11th September 2032. The project location is specified as the East of England region, covering Norfolk, United Kingdom.

This award presents significant opportunities for businesses specialising in CRM and industry-specific software development services. Companies adept in providing cloud-based solutions that enhance customer interaction and operational efficiency are ideally positioned to compete in similar opportunities. The focus on reducing operating costs through digital integration offers growth potential for small and medium enterprises (SMEs) keen on expanding their market share in the public sector by aligning their services with strategic objectives outlined by local councils. The procurement framework encourages innovation and efficiency, crucial for businesses aiming to deliver scalable and sustainable technological solutions.

## Notice

South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/96fda189-bbc9-4bb2-9f33-ad881077c0ec |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2025 |
| Submission deadline | 9 Dec 2024 |
| Future notice date | Not specified |
| Award date | 10 Sep 2025 |
| Contract period | 10 Sep 2025 - 11 Sep 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £796,855 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST SUFFOLK COUNCIL |
| Locality | NORFOLK, |
| Post town | Norwich |
| Postcode | NR7 0WF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Broadland |
| Electoral ward | Brundall |
| Westminster constituency | Broadland and Fakenham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOSS INTERACTIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48100000 - Industry specific software package
- 48217000 - Transaction-processing software package
- 48219300 - Administration software package
- 48333000 - Contact management software package
- 48445000 - Customer Relation Management software package
- 72212100 - Industry specific software development services
- 72212211 - Platform interconnectivity software development services
- 72212445 - Customer Relation Management software development services

## Release History

- 30 Sep 2025 at 10:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/96fda189-bbc9-4bb2-9f33-ad881077c0ec

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/96fda189-bbc9-4bb2-9f33-ad881077c0ec
  30th September 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.southnorfolkandbroadland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d594e67e-692d-4e1d-85ea-fa1a192ee406. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d594e67e-692d-4e1d-85ea-fa1a192ee406.json.