---
title: "Delivery of the Online Dispute Resolution (ODR) Contact Point"
ocid: "ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF BUSINESS, ENERGY AND INDUSTRIAL STRATEGY (BEIS)"
published: "2019-05-24"
---

# Delivery of the Online Dispute Resolution (ODR) Contact Point

Buyer: DEPARTMENT OF BUSINESS, ENERGY AND INDUSTRIAL STRATEGY (BEIS)  
Current stage: Award  
OCID: ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6

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## Summary

The Department of Business, Energy and Industrial Strategy (BEIS) has completed the procurement process for the delivery of the Online Dispute Resolution (ODR) Contact Point. This contract, valued at approximately £148,869, was awarded to the Chartered Trading Standards Institute and will run from 1st July 2019 to 1st December 2020. The procurement was classified under the general public services category and involved providing assistance for consumers involved in online disputes. The procurement method used was "Other", with the tender period concluding on 21st March 2019.

This tender presents a valuable opportunity for businesses specialising in consumer services and online dispute resolution, particularly capable of supporting functions such as documentation completion and consumer outreach. Companies experienced in providing advisory services, particularly those with a strong digital presence, would find themselves well-suited to compete for similar future contracts, given the increasing focus on e-commerce and online consumer protection initiatives.

## Notice

BEIS intends to award a contract to CTSI to continue delivery of ODR from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only. ODR facilitates communication between parties in a dispute and a relevant ADR entity. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/195b4268-4ebc-4e6a-97ef-6d9352466a9b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2019 |
| Submission deadline | 21 Mar 2019 |
| Future notice date | Not specified |
| Award date | 21 Mar 2019 |
| Contract period | 30 Jun 2019 - 1 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £148,869 |
| Lots value | Not specified |
| Awards value | £148,869 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF BUSINESS, ENERGY AND INDUSTRIAL STRATEGY (BEIS) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERED TRADING STANDARDS INSTITUTE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75110000 - General public services

## Release History

- 24 May 2019 at 13:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/195b4268-4ebc-4e6a-97ef-6d9352466a9b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/195b4268-4ebc-4e6a-97ef-6d9352466a9b
  24th May 2019 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=398964411
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6.json.