---
title: "Workforce Management for Contact Centre"
ocid: "ocds-b5fd17-d5b2bb48-7f4c-43fb-9d0e-dae892f7c360"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5b2bb48-7f4c-43fb-9d0e-dae892f7c360"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d5b2bb48-7f4c-43fb-9d0e-dae892f7c360.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d5b2bb48-7f4c-43fb-9d0e-dae892f7c360.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUCKINGHAMSHIRE COUNCIL"
published: "2023-01-05"
---

# Workforce Management for Contact Centre

Buyer: BUCKINGHAMSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d5b2bb48-7f4c-43fb-9d0e-dae892f7c360

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## Summary

The Buckinghamshire Council has awarded a contract for Workforce Management for Contact Centre services to InVision Software Ltd. The contract has a total value of £81,710 and will be in effect from February 1, 2023, to January 31, 2026. The Council aimed to enhance customer service by better forecasting and planning workforce resources. The procurement process was completed through an open procedure, with the tender period closing on December 2, 2022. This opportunity falls under the goods category and is suitable for small and medium-sized enterprises.

This contract presents an opportunity for businesses providing scheduling software packages to grow and collaborate with the public sector. The contracting authority, Buckinghamshire Council, sought a tool to optimise resources within their contact center teams. Businesses in the software industry, particularly those focusing on workforce management tools, are well-suited to compete for this contract. The contract value and duration offer stability and growth potential for successful suppliers, aligning with the Council's objective of enhancing customer service through improved resource planning.

## Notice

WFM tool to support the Council's contact centre management team to better forecast, plan and optimise team resources to manage customer demand.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5fa6ce69-cf3b-4a02-ba7f-5d9077a4119f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jan 2023 |
| Submission deadline | 2 Dec 2022 |
| Future notice date | Not specified |
| Award date | 5 Jan 2023 |
| Contract period | 1 Feb 2023 - 31 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,710 |
| Lots value | Not specified |
| Awards value | £81,710 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUCKINGHAMSHIRE COUNCIL |
| Locality | AYLESBURY |
| Post town | Hemel Hempstead |
| Postcode | HP20 1UA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ13 Buckinghamshire |
| Local authority | Buckinghamshire |
| Electoral ward | Aylesbury North |
| Westminster constituency | Aylesbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INVISION SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48332000 - Scheduling software package

## Release History

- 5 Jan 2023 at 11:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5fa6ce69-cf3b-4a02-ba7f-5d9077a4119f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5fa6ce69-cf3b-4a02-ba7f-5d9077a4119f
  5th January 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.buckinghamshire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5b2bb48-7f4c-43fb-9d0e-dae892f7c360. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d5b2bb48-7f4c-43fb-9d0e-dae892f7c360.json.