---
title: "Service Desk Solution to enable the management of IT related incidents for the Buyer's staff (IT Service Desk)"
ocid: "ocds-b5fd17-d5b76096-e53c-489e-b6c7-4178b7328c6d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5b76096-e53c-489e-b6c7-4178b7328c6d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d5b76096-e53c-489e-b6c7-4178b7328c6d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d5b76096-e53c-489e-b6c7-4178b7328c6d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOCIAL WORK ENGLAND"
published: "2022-04-06"
---

# Service Desk Solution to enable the management of IT related incidents for the Buyer's staff (IT Service Desk)

Buyer: SOCIAL WORK ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-d5b76096-e53c-489e-b6c7-4178b7328c6d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d5b76096-e53c-489e-b6c7-4178b7328c6d.json)

## Summary

The procurement process, initiated by Social Work England, involves a tender for a "Service Desk Solution to enable the management of IT-related incidents for the Buyer's staff." The procurement is classified under information technology services and is being conducted through a selective method, specifically a call-off from a framework agreement. The award was made on 20th July 2021, and the contract commenced on 17th September 2021, set to run until 16th September 2023. The buying organisation is located at 1 North Bank, Sheffield, S3 8JY, United Kingdom.

This tender presents a significant opportunity for IT service providers, especially small and medium-sized enterprises (SMEs) that can offer innovative solutions in service desk management. Given the nature of the procurement, businesses that excel in providing technology services and support, as well as those experienced in similar frameworks, would be well-positioned to compete in future tenders related to IT services for public sector organisations like Social Work England.

## Notice

Social Work England require a Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1c81634a-0bc3-4e17-8065-d92e07379d65 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Apr 2022 |
| Submission deadline | 20 Jul 2021 |
| Future notice date | Not specified |
| Award date | 19 Jul 2021 |
| Contract period | 16 Sep 2021 - 16 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £37,382 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL WORK ENGLAND |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S3 8JY |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 6 Apr 2022 at 14:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1c81634a-0bc3-4e17-8065-d92e07379d65

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1c81634a-0bc3-4e17-8065-d92e07379d65
  6th April 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5b76096-e53c-489e-b6c7-4178b7328c6d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d5b76096-e53c-489e-b6c7-4178b7328c6d.json.