---
title: "Helpdesk Software"
ocid: "ocds-b5fd17-d5c1a609-5292-446b-8586-a3f7b18b32f8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5c1a609-5292-446b-8586-a3f7b18b32f8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d5c1a609-5292-446b-8586-a3f7b18b32f8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d5c1a609-5292-446b-8586-a3f7b18b32f8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF BEDFORDSHIRE"
published: "2022-01-21"
---

# Helpdesk Software

Buyer: UNIVERSITY OF BEDFORDSHIRE  
Current stage: Award  
OCID: ocds-b5fd17-d5c1a609-5292-446b-8586-a3f7b18b32f8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5c1a609-5292-446b-8586-a3f7b18b32f8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d5c1a609-5292-446b-8586-a3f7b18b32f8.json)

## Summary

The University of Bedfordshire is seeking to fulfil a three-year contract for Helpdesk Software, classified under the software package and information systems industry category. This procurement process, which has reached the award stage, utilised a selective procurement method via a call-off from a framework agreement. The contract period commenced on 21st January 2022 and will conclude on 20th January 2025, with the tender period officially ending on 3rd January 2022. The prospective delivery address for this contract is located in Luton, England.

This opportunity presents significant potential for business growth, particularly for small and medium-sized enterprises (SMEs) that can provide innovative software solutions tailored to helpdesk functionality. Companies with expertise in software development, customer support systems, and IT service management would be well-positioned to compete, especially those that can demonstrate value and efficacy in software package delivery within the education sector.

## Notice

Three year contract for Helpdesk Software with Systems Management Link

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/40e2c3f4-26ba-4a66-bc89-bcf20990af74 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2022 |
| Submission deadline | 3 Jan 2022 |
| Future notice date | Not specified |
| Award date | 21 Jan 2022 |
| Contract period | 21 Jan 2022 - 20 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £99,776 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF BEDFORDSHIRE |
| Locality | LUTON |
| Post town | Luton |
| Postcode | LU1 3JU |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Central |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACADEMIA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 Jan 2022 at 11:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/40e2c3f4-26ba-4a66-bc89-bcf20990af74

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/40e2c3f4-26ba-4a66-bc89-bcf20990af74
  21st January 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5c1a609-5292-446b-8586-a3f7b18b32f8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d5c1a609-5292-446b-8586-a3f7b18b32f8.json.