--- title: "Managed ICT Support Services" ocid: "ocds-b5fd17-d5c1bb95-8ff9-45c7-927d-8e00b1c7e38b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5c1bb95-8ff9-45c7-927d-8e00b1c7e38b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d5c1bb95-8ff9-45c7-927d-8e00b1c7e38b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d5c1bb95-8ff9-45c7-927d-8e00b1c7e38b.json" source: "Contracts Finder" current_stage: "Planning" buyer: "HARTLEPOOL BOROUGH COUNCIL" published: "2022-05-13" --- # Managed ICT Support Services Buyer: HARTLEPOOL BOROUGH COUNCIL Current stage: Planning OCID: ocds-b5fd17-d5c1bb95-8ff9-45c7-927d-8e00b1c7e38b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5c1bb95-8ff9-45c7-927d-8e00b1c7e38b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d5c1bb95-8ff9-45c7-927d-8e00b1c7e38b.json) ## Summary The procurement process is initiated by Hartlepool Borough Council, focusing on the provision of "Managed ICT Support Services". This early engagement is set to occur in Hartlepool, England, and is classified under the computer equipment and IT services industry. The current stage of the procurement is "Planning", with a key deadline for expressions of interest by Noon on 20th May 2022. The Council intends to conduct soft market testing in the week commencing 6th June 2022 and invites prospective suppliers to confirm attendance at remote sessions via Microsoft Teams. This tender presents a significant opportunity for businesses specialising in managed ICT services, particularly those experienced in delivering comprehensive outsourced services to local authorities. Companies that provide a range of services—including service integration, end-user computing, hosting, and software development—may find this tender particularly relevant. Small and medium-sized enterprises (SMEs) are encouraged to participate, as they could play a crucial role in shaping the service requirements for the Council's future formal procurement process. ## Notice Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliers. Hartlepool Borough Council are a Unitary Authority of approximately 2,000 employees looking to carry out a preliminary soft market exercise to seek input and guidance from the market on potential solutions and options for the provision of full scope, managed ICT support services to the Council, helping to shape the service requirements ahead of initiating a formal procurement process via Restricted Procedure tender. The Council would like to invite up to 5 providers with proven track records of delivering full scope outsourced ICT services to Local Authorities to attend remote soft market sessions via Microsoft Teams, to provide input to the future procurement so that the resultant contract, and successful service provider, will deliver the outcomes required by the Council. In Scope Services: * Service Integration and Service Management * End User Computing * Service Desk * Hosting and Data Centre Services * Application Support and Development * Network Services * Managed Print Services * Procurement of Hardware/Software * Project Management Actions Please provide your confirmation of interest in this opportunity and your availability to attend the soft market events to the council by Noon on 20th May 2022 via email to the following email address: emma.armstrong@hartlepool.gov.uk The council use the ProContract portal to conduct procurements and share information with prospective suppliers, so it is recommended that you register on the portal, if you have not done so already. For guidance notes on how to register onto the NEPO Portal please follow link below: - https://procontract.due-north.com/SupplierRegistration/Register It is the Council's intention to conduct soft market testing in the week beginning 6th June 2022 and invites will be issued by 24th May 2022. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/914b7ce1-2e16-4001-bd04-1ddab88944f9 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 13 May 2022 | | Submission deadline | Not specified | | Future notice date | 20 May 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HARTLEPOOL BOROUGH COUNCIL | | Locality | HARTLEPOOL | | Post town | Cleveland | | Postcode | TS24 8AY | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC3 Tees Valley | | ITL 3 | TLC31 Hartlepool and Stockton-on-Tees | | Local authority | Hartlepool | | Electoral ward | Victoria | | Westminster constituency | Hartlepool | | Delivery location | Not specified | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 30200000 - Computer equipment and supplies - 48000000 - Software package and information systems - 48100000 - Industry specific software package - 48200000 - Networking, Internet and intranet software package - 48300000 - Document creation, drawing, imaging, scheduling and productivity software package - 48400000 - Business transaction and personal business software package - 48500000 - Communication and multimedia software package - 48600000 - Database and operating software package - 48700000 - Software package utilities - 48800000 - Information systems and servers - 48900000 - Miscellaneous software package and computer systems - 72000000 - IT services: consulting, software development, Internet and support - 72100000 - Hardware consultancy services - 72200000 - Software programming and consultancy services - 72210000 - Programming services of packaged software products - 72211000 - Programming services of systems and user software - 72212000 - Programming services of application software - 72220000 - Systems and technical consultancy services - 72230000 - Custom software development services - 72240000 - Systems analysis and programming services - 72250000 - System and support services - 72260000 - Software-related services - 72300000 - Data services - 72400000 - Internet services - 72500000 - Computer-related services - 72600000 - Computer support and consultancy services - 72700000 - Computer network services - 72800000 - Computer audit and testing services - 72900000 - Computer back-up and catalogue conversion services ## Release History - 13 May 2022 at 10:01 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/914b7ce1-2e16-4001-bd04-1ddab88944f9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/914b7ce1-2e16-4001-bd04-1ddab88944f9 13th May 2022 - Early engagement notice on Contracts Finder ## Notice URLs - https://procontract.due-north.com/SupplierRegistration/Register ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5c1bb95-8ff9-45c7-927d-8e00b1c7e38b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d5c1bb95-8ff9-45c7-927d-8e00b1c7e38b.json.