---
title: "3CX Digital Telephony Services"
ocid: "ocds-b5fd17-d5ee2ed5-0eba-4842-96f3-f7645e52ff97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5ee2ed5-0eba-4842-96f3-f7645e52ff97"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d5ee2ed5-0eba-4842-96f3-f7645e52ff97.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d5ee2ed5-0eba-4842-96f3-f7645e52ff97.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2026-03-16"
---

# 3CX Digital Telephony Services

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-d5ee2ed5-0eba-4842-96f3-f7645e52ff97

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## Summary

The NHS South, Central and West Commissioning Support Unit has completed the procurement process for 3CX Digital Telephony Services, with the award granted to Softcat Plc. This contract, valued at £174,321.50 and classified under "Software package and information systems," falls within the "goods" category. Located in England, United Kingdom, the procurement utilised a selective method through a call-off from the SBS 10510 Digital Workplace Solutions 2 framework agreement. Important dates include the tender period ending on 31 January 2026 and the contract period beginning on 1 March 2026, extending until 28 February 2027. The procurement stage is currently marked as "complete," with the award officially published on 13 March 2026.

This tender presents significant opportunities for businesses in the digital telephony and information systems sector to expand their reach and establish partnerships with healthcare organisations. Particularly, small and medium enterprises (SMEs) could benefit from similar future opportunities by engaging with framework agreements. Companies specialising in telephony services and associated software solutions are well-positioned to compete for such contracts, enabling them to grow their business within the public healthcare sector. Interested businesses can register for updates on future opportunities through the SCW E-Procurement website.

## Notice

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for 3CX Digital Telephony Services to Softcat Plc. This requirement has been procured via Direct award via the SBS 10510 Digital Workplace Solutions 2 framework agreement Additional information: NOTE: To register your interest in any future opportunities and obtain any additional information please visit the SCW E-Procurement Web Site at the link provided. https://health-family.force.com/s/Welcome

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/570a79b3-1f3b-460c-b4d2-a6d38c2279f0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Mar 2026 |
| Submission deadline | 31 Jan 2026 |
| Future notice date | Not specified |
| Award date | 10 Mar 2026 |
| Contract period | 1 Mar 2026 - 28 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £174,321 |
| Lots value | Not specified |
| Awards value | £174,321 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | EASTLEIGH, HAMPSHIRE |
| Post town | Southampton |
| Postcode | SO50 5PB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Mar 2026 at 13:06 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/570a79b3-1f3b-460c-b4d2-a6d38c2279f0
- 13 Mar 2026 at 09:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/570a79b3-1f3b-460c-b4d2-a6d38c2279f0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/570a79b3-1f3b-460c-b4d2-a6d38c2279f0
  16th March 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e0e97f22-da6b-4e6c-b620-bf538b8bc6e5

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.scwcsu.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5ee2ed5-0eba-4842-96f3-f7645e52ff97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d5ee2ed5-0eba-4842-96f3-f7645e52ff97.json.