---
title: "Out of Hours Call Handling RFI"
ocid: "ocds-b5fd17-d5f6c48b-7778-4934-a617-8679bf885bc9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5f6c48b-7778-4934-a617-8679bf885bc9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d5f6c48b-7778-4934-a617-8679bf885bc9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d5f6c48b-7778-4934-a617-8679bf885bc9.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "STONEWATER LIMITED"
published: "2021-04-29"
---

# Out of Hours Call Handling RFI

Buyer: STONEWATER LIMITED  
Current stage: Planning  
OCID: ocds-b5fd17-d5f6c48b-7778-4934-a617-8679bf885bc9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5f6c48b-7778-4934-a617-8679bf885bc9)  
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## Summary

Stonewater Limited is currently in the planning stage of a procurement process titled "Out of Hours Call Handling RFI", aimed at obtaining information to support the design and procurement of their out-of-hours call handling service. The key milestone to note is the engagement end date, which is set for 14 May 2021. This procurement falls under the category of telephone and data transmission services, concerning the delivery of services within the United Kingdom. Interested parties are encouraged to review the early engagement notice published on 29 April 2021 for further details.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in telecommunications or related services. Companies that can demonstrate their capability to meet the service requirements and offer insights on pricing will be well-positioned to compete. Engaging in this early market process will allow suppliers to align their offerings with the needs of Stonewater Limited, potentially leading to long-term business relationships in the public sector.

## Notice

This is a request for information to support Stonewater with its requirements and development of design and procurement of its Out of Hours Call handling service. The requirements described within the document advise of the core elements and requirements of the Out Hours Cal handling Service. Stonewater require interested suppliers to come forwards and confirm both interest and capability to meet the requirement of the service as well as providing key considerations in pricing the contract. As this is an early market engagement Stonewater are not looking to discuss finer elements of the service but are keen to understand suppliers able to meet the service needs and for supplier feedback on current service description. Many Thanks

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5ff75909-f0e5-44db-9928-c0a7e078bb27 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2021 |
| Submission deadline | Not specified |
| Future notice date | 14 May 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STONEWATER LIMITED |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE8 6EP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | North Whetstone |
| Westminster constituency | South Leicestershire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64210000 - Telephone and data transmission services
- 79510000 - Telephone-answering services

## Release History

- 29 Apr 2021 at 15:37 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/5ff75909-f0e5-44db-9928-c0a7e078bb27

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5ff75909-f0e5-44db-9928-c0a7e078bb27
  29th April 2021 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d9f231a6-644a-485d-8017-7e61226a8cc5

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5f6c48b-7778-4934-a617-8679bf885bc9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d5f6c48b-7778-4934-a617-8679bf885bc9.json.