---
title: "CS20281 Emergency Consumer Advice Line"
ocid: "ocds-b5fd17-d5f80e57-0ba9-4483-86c4-35de6c7e41ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5f80e57-0ba9-4483-86c4-35de6c7e41ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d5f80e57-0ba9-4483-86c4-35de6c7e41ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d5f80e57-0ba9-4483-86c4-35de6c7e41ed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2020-09-01"
---

# CS20281 Emergency Consumer Advice Line

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-d5f80e57-0ba9-4483-86c4-35de6c7e41ed

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## Summary

The procurement process for the Emergency Consumer Advice Line has been successfully completed by the UK Shared Business Services Limited. This tender, titled "CS20281 Emergency Consumer Advice Line", falls under the services category, specifically focusing on call centre operations. The tender aimed to enhance the call handling capabilities of the Office for Product Safety and Standards during non-routine incidents or surges in consumer inquiries. The contract, awarded to Sitel UK Ltd, has a total value of £25,000 and commenced on 24th August 2020, concluding on 31st March 2021. This was a selective procurement method executed as a call-off from a framework agreement, with key dates including the tender period ending on 31st July 2020 and the award being published on 1st September 2020.

This tender represents significant opportunities for businesses involved in providing call centre services, particularly those that can rapidly scale operations in response to increased demand. Small and medium-sized enterprises (SMEs) would be well-positioned to compete, given the SME suitability indication, as they may offer more flexible and adaptive service solutions compared to larger providers. The successful implementation of this emergency advice line underlines the importance of reliable and efficient call handling services, therefore encouraging growth for companies skilled in this sector.

## Notice

The purpose of this tender exercise is to ensure that in the event of a non-routine incident or other periods of increased demand, the Office for Product Safety and Standards is able to quickly scale up its emergency call handling operations to process commensurate levels of consumer enquiries, providing accurate advice and reassurance to consumers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/67d859f2-1b87-4701-9925-d50b0d7c474c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2020 |
| Submission deadline | 31 Jul 2020 |
| Future notice date | Not specified |
| Award date | 11 Aug 2020 |
| Contract period | 23 Aug 2020 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | £25,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SITEL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 1 Sep 2020 at 13:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/67d859f2-1b87-4701-9925-d50b0d7c474c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/67d859f2-1b87-4701-9925-d50b0d7c474c
  1st September 2020 - Awarded contract notice on Contracts Finder
- https://uksbs.delta-esourcing.com
  Delta eSourcing Portal
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/f81133ff-660d-492f-be5b-148f6cf0ddbd
  Call off contract

## Notice URLs

- http://www.uksbs.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5f80e57-0ba9-4483-86c4-35de6c7e41ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d5f80e57-0ba9-4483-86c4-35de6c7e41ed.json.