--- title: "Customer Self-Scanning Devices" ocid: "ocds-b5fd17-d60a3e01-2e6d-494c-8243-ce09ae7cc7cf" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d60a3e01-2e6d-494c-8243-ce09ae7cc7cf" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d60a3e01-2e6d-494c-8243-ce09ae7cc7cf.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d60a3e01-2e6d-494c-8243-ce09ae7cc7cf.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON BOROUGH OF LAMBETH" published: "2017-07-28" --- # Customer Self-Scanning Devices Buyer: LONDON BOROUGH OF LAMBETH Current stage: Tender OCID: ocds-b5fd17-d60a3e01-2e6d-494c-8243-ce09ae7cc7cf [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d60a3e01-2e6d-494c-8243-ce09ae7cc7cf) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d60a3e01-2e6d-494c-8243-ce09ae7cc7cf.json) ## Summary The London Borough of Lambeth is currently conducting a tender for "Customer Self-Scanning Devices", aimed at enhancing the efficiency of document submission for various council services. This project falls under the communication equipment industry category and is located in London, England. The tender period ends on 7th August 2017, following which the contract is set to commence on 14th August 2017 and will span a three-year period until 13th August 2020. The procurement method is an open procedure, allowing for broad participation. This tender presents an excellent opportunity for SMEs and voluntary and community sector enterprises that specialise in self-service technology, software development, and IT consulting services. Businesses that can offer effective, user-friendly scanning solutions, along with the ability to integrate seamlessly into existing document management systems, would be particularly well-suited to compete for this contract. Such innovative services are likely to support Lambeth Council's goal of streamlining their procedures and enhancing service delivery for citizens. ## Notice Lambeth Council are commissioning for a self-scan service for customers to use when presenting evidence to support their business with us Citizens who make applications for various council services like Housing benefit, may be required to provide certain documentation to support their application. This could include a Passport, driving license, proof of address etc. The residents have a number of ways to provide this. They can scan the documents themselves and submit online, send in copies via post or visit a customer service centre (CSC) and have the documents scanned by a customer service representative. The majority of citizens will visit the CSC and the process of scanning in their supporting documentation can be time consuming and resource intensive. Each application can take up to 10 minutes. The scanned document needs to be sent to the mailbox of the relevant team who will then import and index into an internal Document Management System (like Anite). We are looking to implement a self-scanning solution allowing citizens to avoid queuing and scan any relevant supporting document themselves. This solution will streamline the process and remove any unnecessary intervention from Scanning and Indexing (S&I) staff. The system needs to be able to capture basic information from the resident (Application ref, postcode etc) and provide an easy to use process for them to scan their document(s). These should then be automatically imported and indexed into our document management system(s). The solution should be cost effective. We need it to be easy to use with quick and straightforward set up. We need it to integrate into back office systems. Documents sent over WiFi need to be encrypted before transmission. We need it to be locked down. We need it to be able to scan and send a document in no more than a few minutes and we need it to be able to scan photographic evidence in a high enough quality and resolution for us to be able to use it. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e7aff939-3db2-4cde-a2b0-893f8eed6790 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jul 2017 | | Submission deadline | 7 Aug 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 13 Aug 2017 - 13 Aug 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF LAMBETH | | Locality | LONDON | | Post town | South West London | | Postcode | SW2 1RD | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI45 Lambeth | | Local authority | Lambeth | | Electoral ward | Brixton Acre Lane | | Westminster constituency | Clapham and Brixton Hill | | Delivery location | TLI London | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 32000000 - Radio, television, communication, telecommunication and related equipment - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 28 Jul 2017 at 14:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e7aff939-3db2-4cde-a2b0-893f8eed6790 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e7aff939-3db2-4cde-a2b0-893f8eed6790 28th July 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ef12087f-23d9-4792-8de4-b084a55429c2 RFQ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d60a3e01-2e6d-494c-8243-ce09ae7cc7cf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d60a3e01-2e6d-494c-8243-ce09ae7cc7cf.json.