---
title: "ICT SW Licence & Supp: CRM & EDRMS"
ocid: "ocds-b5fd17-d6139b34-4f15-495e-9de9-9658a033285e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6139b34-4f15-495e-9de9-9658a033285e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d6139b34-4f15-495e-9de9-9658a033285e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d6139b34-4f15-495e-9de9-9658a033285e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2024-12-04"
---

# ICT SW Licence & Supp: CRM & EDRMS

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d6139b34-4f15-495e-9de9-9658a033285e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6139b34-4f15-495e-9de9-9658a033285e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d6139b34-4f15-495e-9de9-9658a033285e.json)

## Summary

Torbay Council recently awarded a contract for the provision of ICT software licences and support for corporate document management, workflow, and Customer Relationship Management (CRM) systems under an open procedure above threshold. The contract, valued at £600,000, was awarded to Civica UK Limited. It falls under the industry category of software packages and information systems, with service delivery in the South West region of the United Kingdom. The contract period started on 1st November 2012 and will end on 31st October 2025, with an annual support agreement renewal. This procurement process is currently in the award stage, having been completed as of 31st October 2012.

This tender offers significant business growth opportunities, particularly for companies specialising in software solutions and ICT support services. Small and Medium Enterprises (SMEs) can particularly benefit, as the contract's suitability criteria include provisions for SMEs. By participating in such tenders, businesses can establish long-term relationships with public sector organisations like Torbay Council, enhancing their portfolios and credibility in the public contracts market. Civica UK Limited, a large-scale supplier, stands as an example of the type of business well-suited for this contract, given its capability to handle extensive and integrated software systems.

## Notice

W2 Corporate document management, workflow and CRM - Perpetual licence with a support agreement renewed annually

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cfcd8ece-9514-4703-a45b-afed6c154ec7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2024 |
| Submission deadline | 31 Oct 2012 |
| Future notice date | Not specified |
| Award date | 31 Oct 2012 |
| Contract period | 1 Nov 2012 - 31 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | £600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Dec 2024 at 14:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cfcd8ece-9514-4703-a45b-afed6c154ec7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cfcd8ece-9514-4703-a45b-afed6c154ec7
  4th December 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6139b34-4f15-495e-9de9-9658a033285e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d6139b34-4f15-495e-9de9-9658a033285e.json.