---
title: "Zendesk Support & Guide User Licenses"
ocid: "ocds-b5fd17-d64a3911-766b-4c70-82bc-ba5e5a213af7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d64a3911-766b-4c70-82bc-ba5e5a213af7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d64a3911-766b-4c70-82bc-ba5e5a213af7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d64a3911-766b-4c70-82bc-ba5e5a213af7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR CULTURE MEDIA & SPORT"
published: "2021-07-23"
---

# Zendesk Support & Guide User Licenses

Buyer: DEPARTMENT FOR CULTURE MEDIA & SPORT  
Current stage: Award  
OCID: ocds-b5fd17-d64a3911-766b-4c70-82bc-ba5e5a213af7

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d64a3911-766b-4c70-82bc-ba5e5a213af7.json)

## Summary

The Department for Culture Media & Sport in London has successfully completed a procurement process for Zendesk Support & Guide user licences, classified under the IT services and software package industry categories. The procurement was conducted through a selective method via a call-off from a framework agreement, with a total contract value of £51,840. The contract period commenced on 21 December 2020 and will conclude on 21 December 2021. The procurement stage has reached the award phase, with the tender period having ended on 20 December 2020.

This tender presents significant opportunities for businesses specialising in IT services, particularly small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs). Such businesses would be well-positioned to compete for similar contracts, especially those capable of providing account management and software licensing solutions. The existing awarded contract with Zendesk Inc highlights a demand for innovative IT service providers in the public sector.

## Notice

DCMS requires a supplier to provide account management and software licensing.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3904e4d1-1997-4e2b-a249-51ccacd760bd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2021 |
| Submission deadline | 20 Dec 2020 |
| Future notice date | Not specified |
| Award date | 20 Dec 2020 |
| Contract period | 21 Dec 2020 - 21 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £51,840 |
| Lots value | Not specified |
| Awards value | £51,840 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR CULTURE MEDIA & SPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Jul 2021 at 11:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3904e4d1-1997-4e2b-a249-51ccacd760bd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3904e4d1-1997-4e2b-a249-51ccacd760bd
  23rd July 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d64a3911-766b-4c70-82bc-ba5e5a213af7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d64a3911-766b-4c70-82bc-ba5e5a213af7.json.