---
title: "Customer Services Consultancy"
ocid: "ocds-b5fd17-d64c673a-1e66-4f9f-91b9-2a5f96427226"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d64c673a-1e66-4f9f-91b9-2a5f96427226"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d64c673a-1e66-4f9f-91b9-2a5f96427226.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d64c673a-1e66-4f9f-91b9-2a5f96427226.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HER MAJESTYS LAND REGISTRY"
published: "2017-10-13"
---

# Customer Services Consultancy

Buyer: HER MAJESTYS LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-d64c673a-1e66-4f9f-91b9-2a5f96427226

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d64c673a-1e66-4f9f-91b9-2a5f96427226)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d64c673a-1e66-4f9f-91b9-2a5f96427226.json)

## Summary

HER MAJESTY'S LAND REGISTRY has completed a procurement process for a "Customer Services Consultancy" under the category of Business and Management Consultancy Services. The tender, initiated on 30th May 2017 and concluding by 30th June 2017, used an open procedure for contracts valued below the threshold. The award was made on 22nd May 2017, with a contract value of £27,100. This procurement was relevant across British Overseas Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom.

This contract presents a significant opportunity for small and medium enterprises (SMEs) specialised in consultancy services, particularly those with expertise in contact centre operations. Such businesses can leverage this experience to enhance their growth prospects, as successful participation in public sector contracts not only increases visibility but can also pave the way for future procurements within similar domains. Companies looking to compete should ensure they meet the required service standards and demonstrate their capabilities effectively in future bids.

## Notice

Contact Centre Consultancy

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/24cf0fc3-e833-4ef4-9440-bec7801ff537 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2017 |
| Submission deadline | 22 May 2017 |
| Future notice date | Not specified |
| Award date | 21 May 2017 |
| Contract period | 29 May 2017 - 30 Jun 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £27,100 |
| Lots value | Not specified |
| Awards value | £27,100 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HER MAJESTYS LAND REGISTRY |
| Locality | PLYMOUTH, |
| Post town | Plymouth |
| Postcode | PL5 9BY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Honicknowle |
| Westminster constituency | Plymouth Moor View |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIDGE HOUSE CONSULTING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 13 Oct 2017 at 08:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/24cf0fc3-e833-4ef4-9440-bec7801ff537

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/24cf0fc3-e833-4ef4-9440-bec7801ff537
  13th October 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d64c673a-1e66-4f9f-91b9-2a5f96427226. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d64c673a-1e66-4f9f-91b9-2a5f96427226.json.