---
title: "Resident perception/satisfaction surveys"
ocid: "ocds-b5fd17-d6558306-72eb-4a32-a7d1-f76d621d9188"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6558306-72eb-4a32-a7d1-f76d621d9188"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d6558306-72eb-4a32-a7d1-f76d621d9188.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d6558306-72eb-4a32-a7d1-f76d621d9188.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF LEWISHAM"
published: "2025-04-11"
---

# Resident perception/satisfaction surveys

Buyer: LONDON BOROUGH OF LEWISHAM  
Current stage: Award  
OCID: ocds-b5fd17-d6558306-72eb-4a32-a7d1-f76d621d9188

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## Summary

The London Borough of Lewisham recently completed the procurement process for conducting resident perception and satisfaction surveys, a contract awarded to Acuity Research and Practice Limited. This tender falls under the industry category of "Customer satisfaction survey" (CPV: 79342311) and "Customer survey services" (CPV: 79342310) and is valued at £216,000. The procurement stage is at the award stage, with the contract having commenced on 1st April 2025 and set to end on 1st April 2028. This contract, designed to provide tenants, regulators, and the council with insights into housing performance, is based in England, United Kingdom, and was facilitated through a mini-competition via the CCS Research & Insights Dynamic Purchasing Systems (DPS) RM6126.

This procurement offers significant business growth opportunities, particularly for small to medium-sized enterprises (SMEs) specialised in customer survey services. Businesses that thrive in data collection, analysis, and reporting for public sector clients would find this contract highly suitable. By successfully delivering comprehensive and insightful reports on tenant satisfaction, firms can establish a robust portfolio, enhancing their reputation and securing future contracts within the public sector.

## Notice

Lewisham council awarded this contract to Acuity Research and Practice Limited via CCS Research & Insights Dynamic Purchasing Systems (DPS) RM6126 following a mini competition process. The main objectives for this service is to: Provide tenants with information about how well their landlord is performing; Provide the Regulator for Social Housing with information about how Lewisham Council is performing Enable the council to plan service improvements

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/01745659-3602-4041-b96b-7201567a7639 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Apr 2025 |
| Submission deadline | 24 Feb 2025 |
| Future notice date | Not specified |
| Award date | 30 Mar 2025 |
| Contract period | 31 Mar 2025 - 1 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £216,000 |
| Lots value | Not specified |
| Awards value | £216,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF LEWISHAM |
| Locality | CATFORD |
| Post town | South East London |
| Postcode | SE6 4RU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Lewisham |
| Electoral ward | Rushey Green |
| Westminster constituency | Lewisham East |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 11 Apr 2025 at 13:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/01745659-3602-4041-b96b-7201567a7639

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/01745659-3602-4041-b96b-7201567a7639
  11th April 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.lewisham.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6558306-72eb-4a32-a7d1-f76d621d9188. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d6558306-72eb-4a32-a7d1-f76d621d9188.json.