---
title: "Unified Comms and Contact Centre - Telephony"
ocid: "ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WHG"
published: "2024-01-10"
---

# Unified Comms and Contact Centre - Telephony

Buyer: WHG  
Current stage: Award  
OCID: ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0)  
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## Summary

The procurement process for the contract titled "Unified Comms and Contact Centre - Telephony" was recently completed by the organisation "whg" based in Walsall, United Kingdom. The contract falls under the industry category of Software package and information systems with a total value of 357,882 GBP. The procurement method used was Other, and the contract period runs from December 12, 2023, to December 11, 2026. The tender period ended on December 5, 2023, in England.

This awarded opportunity presents a chance for businesses in the communications equipment installation services sector to explore collaboration with "whg." The contract with Social Telecoms CIC provides an avenue for growth in the specified industry category. Businesses offering integrated scalable solutions for customer contact channels and telephony services would find this tender well-suited for competition. The contact information for procurement enquiries is available on the whg website.

## Notice

This is an awarded opportunity. Unified Comms and Contact Centre - Telephony. An integrated scalable solution that replaces the existing customer contact channels provided by the on-premises contact centre, back-office telephony solution along with a disparate portfolio of tools for managing other channels such as social media, text messages and emails.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ab192bfd-61c2-4dd2-b1ca-fd7f1b0f5999 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jan 2024 |
| Submission deadline | 5 Dec 2023 |
| Future notice date | Not specified |
| Award date | 5 Dec 2023 |
| Contract period | 12 Dec 2023 - 11 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £357,882 |
| Lots value | Not specified |
| Awards value | £357,882 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WHG |
| Locality | WALSALL |
| Post town | Walsall |
| Postcode | WS1 1AB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG38 Walsall |
| Local authority | Walsall |
| Electoral ward | St Matthew's |
| Westminster constituency | Walsall and Bloxwich |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIAL TELECOMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 51 - Installation services (except software)

### Codes

- 48000000 - Software package and information systems
- 51300000 - Installation services of communications equipment

## Release History

- 10 Jan 2024 at 13:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ab192bfd-61c2-4dd2-b1ca-fd7f1b0f5999

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ab192bfd-61c2-4dd2-b1ca-fd7f1b0f5999
  10th January 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.whg.uk.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0.json.