---
title: "Tenant Satisfaction Measures (TSM's)"
ocid: "ocds-b5fd17-d65f6898-dbcf-408f-95c3-2f6787ec2a6e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d65f6898-dbcf-408f-95c3-2f6787ec2a6e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d65f6898-dbcf-408f-95c3-2f6787ec2a6e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d65f6898-dbcf-408f-95c3-2f6787ec2a6e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST RIDING OF YORKSHIRE COUNCIL"
published: "2024-10-23"
---

# Tenant Satisfaction Measures (TSM's)

Buyer: EAST RIDING OF YORKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d65f6898-dbcf-408f-95c3-2f6787ec2a6e

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## Summary

East Riding of Yorkshire Council has awarded a multi-year contract valued at £35,460 to Service Insights Ltd for conducting the annual Tenant Satisfaction Survey (TSM) under the Social Housing Regulations Act. The survey, designed to independently measure satisfaction, will take place in Yorkshire and the Humber region, with the procurement method being a limited, competitive quotation below the threshold. The contract period starts on 1 November 2024 and ends on 31 March 2027. The award date for this contract was 1 October 2024, and the completion date for the tender period was 25 October 2024.

This tender offers significant growth opportunities for businesses specialising in business services, particularly those involved in law, marketing, consulting, recruitment, printing, and security. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete in such contracts due to the tailored procurement method that encourages their participation. Companies capable of providing comprehensive survey services that adhere to legislative frameworks and guidelines will find this contract particularly beneficial.

## Notice

Multi-year contract to carry out the annual Tenant Satisfaction Survey (TSM). Under the Social Housing Regulations Act, The Regulator of Social Housing requires all registered providers to conduct the TSM survey annually. East Riding of Yorkshire Council are commissioning Service Insights Ltd to carry out the works of the survey, so that it is done independently and in accordance with legislative framework and guidelines. The government provided specific additional funding to East Riding of Yorkshire Council to support the local authority to meet these requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/37642f4b-6e96-435c-90b7-8cb418e790e5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2024 |
| Submission deadline | 25 Oct 2024 |
| Future notice date | Not specified |
| Award date | 30 Sep 2024 |
| Contract period | 30 Sep 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,460 |
| Lots value | Not specified |
| Awards value | £35,460 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST RIDING OF YORKSHIRE COUNCIL |
| Locality | BEVERLEY |
| Post town | Hull |
| Postcode | HU17 9BA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | St Mary's |
| Westminster constituency | Beverley and Holderness |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVICE INSIGHTS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 23 Oct 2024 at 09:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/37642f4b-6e96-435c-90b7-8cb418e790e5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/37642f4b-6e96-435c-90b7-8cb418e790e5
  23rd October 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d65f6898-dbcf-408f-95c3-2f6787ec2a6e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d65f6898-dbcf-408f-95c3-2f6787ec2a6e.json.