---
title: "ITSM Including live chat"
ocid: "ocds-b5fd17-d65fa231-30d0-4577-bb41-50640ba8b5a9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d65fa231-30d0-4577-bb41-50640ba8b5a9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d65fa231-30d0-4577-bb41-50640ba8b5a9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d65fa231-30d0-4577-bb41-50640ba8b5a9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CLARION HOUSING GROUP LIMITED"
published: "2021-08-17"
---

# ITSM Including live chat

Buyer: CLARION HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-d65fa231-30d0-4577-bb41-50640ba8b5a9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d65fa231-30d0-4577-bb41-50640ba8b5a9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d65fa231-30d0-4577-bb41-50640ba8b5a9.json)

## Summary

The procurement process involves Clarion Housing Group Limited, located in London, seeking services for an IT Service Management Toolset, titled "ITSM Including live chat." This procurement falls under the IT software package industry category (CPV code 48517000) and has an estimated contract value of £132,120. The procurement method used is selective, with the tender period having ended on 20 July 2021, while the contract is set to run from 26 July 2021 to 25 July 2022.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) specialising in IT services and software solutions to engage and expand their business. Companies that can provide IT support, software development, or related technological services may find this contract advantageous, particularly those with experience in public sector contracts. With a focus on delivering live chat functionalities, firms that excel in customer service solutions would be especially well-suited to compete in this tender process.

## Notice

ITSM Toolset

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/462bd3d9-da12-4378-9111-64170178d22e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Aug 2021 |
| Submission deadline | 20 Jul 2021 |
| Future notice date | Not specified |
| Award date | 22 Jul 2021 |
| Contract period | 25 Jul 2021 - 25 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £132,120 |
| Lots value | Not specified |
| Awards value | £132,120 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CLARION HOUSING GROUP LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 2DA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | London Bridge & West Bermondsey |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 17 Aug 2021 at 14:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/462bd3d9-da12-4378-9111-64170178d22e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/462bd3d9-da12-4378-9111-64170178d22e
  17th August 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.clarionhg.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d65fa231-30d0-4577-bb41-50640ba8b5a9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d65fa231-30d0-4577-bb41-50640ba8b5a9.json.