---
title: "IT BAU Proactive Care & Support 22-24"
ocid: "ocds-b5fd17-d6638c32-d98a-4d44-9b0f-7e8cba41f509"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6638c32-d98a-4d44-9b0f-7e8cba41f509"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d6638c32-d98a-4d44-9b0f-7e8cba41f509.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d6638c32-d98a-4d44-9b0f-7e8cba41f509.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CRIMINAL CASES REVIEW COMMISSION"
published: "2022-12-14"
---

# IT BAU Proactive Care & Support 22-24

Buyer: CRIMINAL CASES REVIEW COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-d6638c32-d98a-4d44-9b0f-7e8cba41f509

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6638c32-d98a-4d44-9b0f-7e8cba41f509)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d6638c32-d98a-4d44-9b0f-7e8cba41f509.json)

## Summary

The CRIMINAL CASES REVIEW COMMISSION has awarded a contract for IT BAU Proactive Care & Support 22-24 to ROCK through a selective procurement method. The contract, valued at £145,999.88, falls under the IT services category and involves managed cloud service desk support aligned with ITIL 4 standards. The contract period runs from September 1, 2022, to August 31, 2024, with a tender deadline of June 8, 2022. The buying organisation is located in Birmingham, England, and the contract delivery covers regions in England, Wales, and Northern Ireland.

This tender opportunity can benefit businesses providing IT consulting, software development, and internet support services, particularly those with expertise in managed cloud services and security monitoring. Companies looking to expand their presence in the public procurement sector and capable of delivering reliable remote IT support may find this opportunity suitable. SMEs are encouraged to compete, given the procurement's focus on proactive care and technical management services crucial for cloud-based users.

## Notice

Managed cloud service desk providing 24/7/365 remote support for cloud-based users, fully aligned ITIL 4. * Service Desk * Incident Management * Service request management * Security Information and Event Management * Proactive Care * 24/7/365 security monitoring * Technical management services Procurement was managed through G-Cloud 12 Framework Agreement (RM1557.12)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6a3a5289-4592-43d6-8f0b-c75f76ba0b7f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Dec 2022 |
| Submission deadline | 7 Jun 2022 |
| Future notice date | Not specified |
| Award date | 6 Jul 2022 |
| Contract period | 31 Aug 2022 - 31 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £145,999 |
| Lots value | Not specified |
| Awards value | £145,999 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CRIMINAL CASES REVIEW COMMISSION |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4PH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales, TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROCK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Dec 2022 at 17:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a3a5289-4592-43d6-8f0b-c75f76ba0b7f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6a3a5289-4592-43d6-8f0b-c75f76ba0b7f
  14th December 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.ccrc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6638c32-d98a-4d44-9b0f-7e8cba41f509. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d6638c32-d98a-4d44-9b0f-7e8cba41f509.json.