---
title: "Contact Centre Solution"
ocid: "ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PENSION PROTECTION FUND"
published: "2025-09-04"
---

# Contact Centre Solution

Buyer: PENSION PROTECTION FUND  
Current stage: Award  
OCID: ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0.json)

## Summary

The public procurement process, managed by the Pension Protection Fund, involves the acquisition of a "Contact Centre Solution" under the industry category of desktop communications software packages. Located in London, United Kingdom, the procurement stage is complete, with the tender conducted as a call-off from a framework agreement, indicating a selective procurement method. Key dates include the initiation of the contract on 1st November 2022 and its completion on 31st October 2027. The contract value is estimated at £924,000, which now reflects an adjusted contingency amount, compared to the initially estimated £842,121.84.

This tender provides potential growth opportunities for businesses specialising in cloud-based contact centre solutions, focusing on implementation, software support, maintenance, and training. Companies that are small and medium enterprises (SMEs) are particularly well-suited to compete. The awarded contract has been granted to Daisy Corporate Services Trading Limited, reflecting opportunities for large-scale enterprises to showcase their capacity in managing extensive infrastructure while engaging with public sector clients.

## Notice

Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes. The notice value is being updated to reflect a contingency amount that was included at award for use of these services. This figure was missed off the original notice in error. The value for this notice is therefore being increased by c.PS82k

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/11e468f1-9809-458f-b84f-3e2901f180b4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2025 |
| Submission deadline | 12 Aug 2022 |
| Future notice date | Not specified |
| Award date | 27 Oct 2022 |
| Contract period | 1 Nov 2022 - 31 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £924,000 |
| Lots value | Not specified |
| Awards value | £924,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PENSION PROTECTION FUND |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DAISY CORPORATE SERVICES TRADING |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48511000 - Desktop communications software package

## Release History

- 4 Sep 2025 at 14:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/11e468f1-9809-458f-b84f-3e2901f180b4
- 13 Dec 2022 at 15:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/11e468f1-9809-458f-b84f-3e2901f180b4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/11e468f1-9809-458f-b84f-3e2901f180b4
  4th September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0.json.