---
title: "Disabled passengers survey"
ocid: "ocds-b5fd17-d66d34f8-a5fb-4027-933e-b5a120034e7d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d66d34f8-a5fb-4027-933e-b5a120034e7d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d66d34f8-a5fb-4027-933e-b5a120034e7d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d66d34f8-a5fb-4027-933e-b5a120034e7d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2023-11-24"
---

# Disabled passengers survey

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-d66d34f8-a5fb-4027-933e-b5a120034e7d

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## Summary

The Office of Rail and Road has awarded a contract for a "Disabled passengers survey" under the CPV classification code 79311000 for Survey services. The tender was conducted through a selective procurement method, with a total value of £49,960. The contract period is from 13th November 2023 to 1st March 2024. The buying organisation is based at 25 Cabot Square, London, England. The tender process concluded on 12th November 2023.

This procurement opportunity offers potential for business growth, particularly for service providers experienced in conducting surveys. Small and medium-sized enterprises (SMEs) are well-suited to compete for this contract. Businesses interested in providing insights into accessibility for disabled passengers in the rail sector should explore this tender further for partnership opportunities with the Office of Rail and Road.

## Notice

We want to understand whether appropriate and proportionate provision is being made for disabled passengers in enabling access to train and station operators' complaints and redress processes. This also includes understanding disabled passengers' awareness, perceptions and experiences of the Rail Ombudsman

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a222259a-b2f2-4a20-985e-dbe6077a7c3c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Nov 2023 |
| Submission deadline | 12 Nov 2023 |
| Future notice date | Not specified |
| Award date | 9 Nov 2023 |
| Contract period | 6 Nov 2023 - 7 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,960 |
| Lots value | Not specified |
| Awards value | £45,314 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRAJECTORY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 24 Nov 2023 at 10:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a222259a-b2f2-4a20-985e-dbe6077a7c3c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a222259a-b2f2-4a20-985e-dbe6077a7c3c
  24th November 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d66d34f8-a5fb-4027-933e-b5a120034e7d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d66d34f8-a5fb-4027-933e-b5a120034e7d.json.