--- title: "Patient Healthcare Communications and Related IT Services Framework" ocid: "ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NHS COMMERCIAL SOLUTIONS" published: "2025-05-27" --- # Patient Healthcare Communications and Related IT Services Framework Buyer: NHS COMMERCIAL SOLUTIONS Current stage: Planning OCID: ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e.json) ## Summary NHS Commercial Solutions has planned a procurement process for the "Patient Healthcare Communications and Related IT Services Framework," which will be executed through an open, above-threshold procedure. The initiative, focused within the United Kingdom, falls under the services category, particularly IT services and healthcare communications. This framework, intended to replace the current NHS England 'Endorsed' framework, starts on 2nd December 2025 and will span until 1st December 2033. With a budget of £1.4 billion, the process is currently in the planning stage, and the future opportunity notice was last updated on 27th May 2025. This procurement offers considerable opportunities for business growth, especially for SMEs, given its focus on digital transformation and IT services in a healthcare context. Companies specializing in IT services, telecommunications, software development, and healthcare solutions will find this tender particularly suitable. The framework is divided into 13 distinct lots, including patient messaging services, video conferencing systems, and AI-enabled digital care systems, offering a wide range of participation opportunities for various business niches aiming to support the NHS's digital transformation agenda. ## Notice The Patient and Healthcare Communications and Related IT Services project will encompass a suite of services which will help health-care suppliers deliver improved and modern care for patients in a post Covid-19 world. Amongst others, it will ensure commitment to delivering modern, efficient, and patient-centered care in a digital age. This is a replacement for the current NHSE 'Endorsed' framework. NHS in its long-term plan, has committed to a digital transformation agenda, aiming to leverage technology to enhance efficiency, improve patient experience, and deliver more personalised care. The UK Government mandates all digital services and IT systems used by the NHS to meet a clear set of open standards. Thus any system which does not meet these standards will be phased out. This is a replacement of the existing NHS England endorsed FWA accredidated by 'NHS Framework Strategy Recommendation' programme. The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations. The framework will be divided into 13 lots, as follows: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In and Queue Management System Lot 5: App Development Services Lot 6: Social Marketing Services Lot 7: Video Conferencing System Lot 8: In-patient Infotainment Management System Lot 9: Medical Representative Check-In Software System Lot 10: Lone Worker Safety & Kits Lot 11- Streamlined Patient Pathways/flow Lot 12- Artificial Intelligence-enabled Digital Care systems Lot 13: Bespoke Services ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4b01b246-d069-49ec-ab9a-d2be725791e1 | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 27 May 2025 | | Submission deadline | Not specified | | Future notice date | 7 May 2025 | | Award date | Not specified | | Contract period | 2 Dec 2025 - 1 Dec 2033 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,400,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS COMMERCIAL SOLUTIONS | | Locality | DORKING | | Post town | Redhill | | Postcode | RH4 1XA | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ26 East Surrey | | Local authority | Mole Valley | | Electoral ward | Dorking North | | Westminster constituency | Dorking and Horley | | Delivery location | Not specified | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 31 - Electrical machinery, apparatus, equipment and consumables; lighting - 32 - Radio, television, communication, telecommunication and related equipment - 35 - Security, fire-fighting, police and defence equipment - 48 - Software package and information systems - 64 - Postal and telecommunications services - 71 - Architectural, construction, engineering and inspection services - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services ### Codes - 30192400 - Reprographic supplies - 30200000 - Computer equipment and supplies - 30231300 - Display screens - 31682230 - Graphic display panels - 32232000 - Video-conferencing equipment - 32320000 - Television and audio-visual equipment - 32510000 - Wireless telecommunications system - 35113000 - Safety equipment - 35120000 - Surveillance and security systems and devices - 48000000 - Software package and information systems - 48481000 - Sales or marketing software package - 48512000 - Interactive voice response software package - 48515000 - Video conferencing software package - 48983000 - Development software package - 64200000 - Telecommunications services - 64210000 - Telephone and data transmission services - 64216100 - Electronic message services - 64216120 - Electronic mail services - 71317210 - Health and safety consultancy services - 72000000 - IT services: consulting, software development, Internet and support - 72212515 - Video conferencing software development services - 72230000 - Custom software development services - 72261000 - Software support services - 72262000 - Software development services - 72300000 - Data services - 72400000 - Internet services - 79512000 - Call centre - 79710000 - Security services - 85000000 - Health and social work services ## Release History - 27 May 2025 at 15:47 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/4b01b246-d069-49ec-ab9a-d2be725791e1 - 22 May 2025 at 10:44 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/475c0e92-0f4b-46cd-b6ae-8dfffd1d9a29 - 22 May 2025 at 10:03 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/1527e156-695c-4f0e-a7d4-70d199694655 - 7 May 2025 at 14:39 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/38be715e-8fc6-4cdc-814e-63aa32aae80b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4b01b246-d069-49ec-ab9a-d2be725791e1 27th May 2025 - Future opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/475c0e92-0f4b-46cd-b6ae-8dfffd1d9a29 22nd May 2025 - Future opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/1527e156-695c-4f0e-a7d4-70d199694655 22nd May 2025 - Future opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/38be715e-8fc6-4cdc-814e-63aa32aae80b 7th May 2025 - Future opportunity notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e.json.