---
title: "Customer Relationship Management System (CRM) Market Engagement"
ocid: "ocds-b5fd17-d674fff5-c470-43f0-8e6d-a07f83f28f30"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d674fff5-c470-43f0-8e6d-a07f83f28f30"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d674fff5-c470-43f0-8e6d-a07f83f28f30.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d674fff5-c470-43f0-8e6d-a07f83f28f30.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "DONCASTER COUNCIL"
published: "2022-11-07"
---

# Customer Relationship Management System (CRM) Market Engagement

Buyer: DONCASTER COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-d674fff5-c470-43f0-8e6d-a07f83f28f30

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d674fff5-c470-43f0-8e6d-a07f83f28f30)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d674fff5-c470-43f0-8e6d-a07f83f28f30.json)

## Summary

The Doncaster Council is conducting a market assessment for a Customer Relationship Management System (CRM). The process is in the market engagement stage, aiming to understand the current CRM market, product availability, and pricing structures. The deadline for submissions is November 30, 2022, with individual appointments expected from the 5th of December 2022. The procurement falls under the services category and is open to SMEs and VCSEs. The contract period is set to commence from December 5 to December 9, 2022, based in the Yorkshire and the Humber region of the United Kingdom.

This tender for a CRM system presents an opportunity for businesses in IT services, consulting, software development, and support sectors to engage with Doncaster Council. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to respond. The open procurement procedure allows for a transparent and competitive bidding process, creating a level playing field for interested businesses to showcase their expertise and solutions in the specified industry category.

## Notice

MARKET ENGAGEMENT REQUEST Doncaster Council is conducting a market assessment to gain an understanding of the current Customer Relationship Management System market, what products are available and to explore and benchmark pricing structure in the market. This market engagement will inform our future procurement plans. Doncaster Council has started to create our specifications for a new CRM system, and we would appreciate any feedback you may have on the attached document. Comments may be made on the Specification document itself and returned separately. We have provided a list of questions the responses to the questions can be submitted via YORtender before the demonstration day - individual appointments will be allocated to organisations and are expected to commence w/c 5th December 2022 via teams meeting.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/83487dc4-51f0-44b6-8608-bde9cdb8543d |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2022 |
| Submission deadline | 30 Nov 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 5 Dec 2022 - 9 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DONCASTER COUNCIL |
| Locality | DONCASTER |
| Post town | Doncaster |
| Postcode | DN1 3BU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE35 Doncaster |
| Local authority | Doncaster |
| Electoral ward | Town |
| Westminster constituency | Doncaster Central |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Nov 2022 at 12:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/83487dc4-51f0-44b6-8608-bde9cdb8543d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/83487dc4-51f0-44b6-8608-bde9cdb8543d
  7th November 2022 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=55705&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104514
  User / Company

## Notice URLs

- https://www.doncaster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d674fff5-c470-43f0-8e6d-a07f83f28f30. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d674fff5-c470-43f0-8e6d-a07f83f28f30.json.