---
title: "NHS Patient Survey Approved Contractor Framework"
ocid: "ocds-b5fd17-d67fc40d-cdbe-459d-a947-b18733035397"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d67fc40d-cdbe-459d-a947-b18733035397"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d67fc40d-cdbe-459d-a947-b18733035397.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d67fc40d-cdbe-459d-a947-b18733035397.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2023-05-26"
---

# NHS Patient Survey Approved Contractor Framework

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-d67fc40d-cdbe-459d-a947-b18733035397

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d67fc40d-cdbe-459d-a947-b18733035397)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d67fc40d-cdbe-459d-a947-b18733035397.json)

## Summary

The Care Quality Commission has awarded the NHS Patient Survey Approved Contractor Framework to multiple suppliers for market research services. The framework involves the provision of survey-related services to Commissioners in the healthcare industry. The procurement method used was an open procedure. The contract has a total value of £8,000,000 and runs for an initial 24-month period, with the possibility of extension for up to another 24 months. The tender period ended on July 28, 2022, and the contract period spans from February 2, 2023, to February 1, 2027, with suppliers IQVIA UK, PICKER INSTITUTE EUROPE, EXPLAIN MARKET RESEARCH LIMITED, and Patient Perspective Ltd. being awarded the contract.

The NHS Patient Survey Approved Contractor Framework presents business growth opportunities for market research companies with expertise in survey services. Small and medium-sized enterprises (SMEs) in the field of social research, survey conduction, analysis, design, and public-opinion polling services are well-suited to compete for the provision of survey-related services to healthcare providers. The Care Quality Commission, as the buying organisation, has established a framework agreement to facilitate national surveys and data analysis for the NHS Patient Survey Programme, aiming to continuously improve patient satisfaction evaluation methods in the healthcare sector.

## Notice

A Framework of Approved Contractors to work with and provide a range of survey-related services to Commissioners when contracted to do so. In the future it is possible Approved Contractors would be invited to supply other research related activities alongside this work, in the event that such activities are developed. Approved Contractors will be required to work, under Call- Off Contracts, directly with Care Providers registered with CQC and on occasion, with the Coordination Centre or CQC directly. The purpose of Approved Contractors is to: * ensure that Care Providers are able to undertake National Surveys by providing the required skills and expertise to draw samples, distribute and collect questionnaires using a variety of survey administration modes (currently paper and online and incorporating SMS reminders) as per standardised schedules, guidance and in line with national approvals; * process collected data to allow own analysis of results on behalf of Commissioners(in line with CQC data cleaning and analysis standards and national approvals) and to submit timely and accurate data to the Coordination Centre at required intervals to permit centralised analysis; * ensure potential safeguarding issues are escalated to the appropriate authorities at the earliest opportunity; * ensure that CQC is able to pilot approaches to improving surveys, and undertake other specific work as required over the life of the Framework Agreement; * work in partnership with CQC and the Co-ordination Centre to seek to continually improve the NHS Patient Survey Programme. As this is a Framework Agreement, CQC does not guarantee any work through this Framework Agreement and requirements may be called-off as and when required. This procurement was undertaken following an open procedure process. The framework is awarded for an initial period of 24 months with an option to extend for up to 24 months. Total Awarded Value is the maximum of all charges including all optional extensions. Framework Reference: CQC I&D 038

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9e3f33ed-ee5e-40db-bc51-678e68928a63 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2023 |
| Submission deadline | 28 Jul 2022 |
| Future notice date | Not specified |
| Award date | 17 May 2023 |
| Contract period | 2 Feb 2023 - 1 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £8,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 4 |
| Supplier names | EXPLAIN MARKET RESEARCH; IQVIA; PATIENT PERSPECTIVE; PICKER INSTITUTE EUROPE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79311000 - Survey services
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79315000 - Social research services
- 79320000 - Public-opinion polling services

## Release History

- 26 May 2023 at 10:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9e3f33ed-ee5e-40db-bc51-678e68928a63

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9e3f33ed-ee5e-40db-bc51-678e68928a63
  26th May 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8826e526-66d3-4e99-a14f-dc6f10c2c525
  Framework Agreement IQVIA Ltd_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5383db39-1ad0-4d17-9616-e932c5ee4702
  Framework Agreement Explain Market Research Ltd_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3bde5d5f-aae4-4744-879d-54db8ce72946
  Framework Agreement Patient Perspective Ltd_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4341aeda-6e68-41c6-99c7-d623fd6bcad4
  Framework Agreement Picker Institute Europe_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d67fc40d-cdbe-459d-a947-b18733035397. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d67fc40d-cdbe-459d-a947-b18733035397.json.