---
title: "Digital Customer Services Continuous Improvement and Development"
ocid: "ocds-b5fd17-d68e0e4f-a5f1-4626-908f-384e6110011d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d68e0e4f-a5f1-4626-908f-384e6110011d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d68e0e4f-a5f1-4626-908f-384e6110011d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d68e0e4f-a5f1-4626-908f-384e6110011d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2021-01-12"
---

# Digital Customer Services Continuous Improvement and Development

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-d68e0e4f-a5f1-4626-908f-384e6110011d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d68e0e4f-a5f1-4626-908f-384e6110011d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d68e0e4f-a5f1-4626-908f-384e6110011d.json)

## Summary

The Home Office has completed a procurement process titled "Digital Customer Services Continuous Improvement and Development" aimed at enhancing HMPO's Digital Customer Services product. This contract falls within the IT services sector, specifically software development and support, with a total value of £5,990,000. The procurement method was selective, operating under a framework agreement, with the tender period concluding on 4 December 2020. The contract is effective from 1 February 2021 to 31 December 2021, and delivery addresses span various locations, including the UK and British Overseas Territories.

This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in consulting, software development, and support services. Small and medium enterprises (SMEs) are encouraged to participate, as the procurement is designed to support their involvement. Companies capable of delivering innovative digital solutions and looking to expand their portfolio in governmental contracts will find this opportunity appealing, potentially leading to long-term partnerships with the Home Office.

## Notice

Delivery of the backlog of development for HMPO's Digital Customer Services product. This opportunity was awarded via the G-Cloud 12 Framework Agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f0b0b3ec-4cba-4399-9261-4a7302996d13 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2021 |
| Submission deadline | 4 Dec 2020 |
| Future notice date | Not specified |
| Award date | 18 Dec 2020 |
| Contract period | 1 Feb 2021 - 31 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,990,000 |
| Lots value | Not specified |
| Awards value | £5,990,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KAINOS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Jan 2021 at 10:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f0b0b3ec-4cba-4399-9261-4a7302996d13

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f0b0b3ec-4cba-4399-9261-4a7302996d13
  12th January 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d68e0e4f-a5f1-4626-908f-384e6110011d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d68e0e4f-a5f1-4626-908f-384e6110011d.json.