---
title: "Voice Services"
ocid: "ocds-b5fd17-d696622f-4be4-457e-a9d4-38c9f0c1b10a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d696622f-4be4-457e-a9d4-38c9f0c1b10a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d696622f-4be4-457e-a9d4-38c9f0c1b10a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d696622f-4be4-457e-a9d4-38c9f0c1b10a.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2021-05-21"
---

# Voice Services

Buyer: FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Planning  
OCID: ocds-b5fd17-d696622f-4be4-457e-a9d4-38c9f0c1b10a

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## Summary

The Foreign Commonwealth and Development Office (FCDO) is initiating a procurement process for voice services, including design, installation, monitoring, management, call logging, directory services, and remote backup based on existing Mitel 3300 configurations. This tender, titled "Voice Services," is planned to be in place from 1st February 2023 until 31st January 2028, with a total value of £18,500,000. Businesses interested in participating must express their intentions by 18th June 2021, as this prior information notice allows potential suppliers to provide feedback to help shape the procurement strategy.

This procurement presents significant opportunities for businesses specialising in telecommunications services, particularly those capable of delivering comprehensive voice solutions. Suppliers that are SMEs will find this tender particularly suitable, as the contract encourages diverse business participation. Companies with expertise in voice system design and implementation, as well as those experienced in managed services for unified communications, will be well-positioned to compete effectively in this market. This initiative can drive growth by enabling contractors to establish long-term relationships with a key government authority.

## Notice

Voice services to cover the design, installation, monitoring and management, call logging, directory and remote back-up and storage based on the existing Mitel controller configuration estate. Additional information: The FCDO (the Authority) is looking to put in place a contract for the provision of voice services to cover the design, installation, monitoring and management, call logging, directory and remote back-up and storage based on the existing Mitel 3300 controller configurations. This contract will cover the period until the FCDO has decided on its future unified communications strategy. The purpose of this prior information notice is to: - inform potential suppliers of a possible procurement for the provision of voice services, - invite potential suppliers to register their interest for a potential procurement, and - elicit feedback from potential suppliers to inform the development of the procurement and programme strategy. Nothing in this prior information notice is intended to commit the authority to a subsequent procurement. Please register your interest via the email address as detailed at Section I.3) by no later than 18th June 2021 and ensure the email subject states 'Expression of Interest'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8521fd7b-803c-45c0-b03b-0c5159020d13 |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2021 |
| Submission deadline | Not specified |
| Future notice date | 30 Sep 2021 |
| Award date | Not specified |
| Contract period | 1 Feb 2023 - 31 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £18,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 21 May 2021 at 07:51 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/8521fd7b-803c-45c0-b03b-0c5159020d13

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8521fd7b-803c-45c0-b03b-0c5159020d13
  21st May 2021 - Future opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d696622f-4be4-457e-a9d4-38c9f0c1b10a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d696622f-4be4-457e-a9d4-38c9f0c1b10a.json.