---
title: "Development Services Lean Systems Review"
ocid: "ocds-b5fd17-d69cb8ea-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d69cb8ea-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d69cb8ea-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d69cb8ea-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST DORSET DISTRICT COUNCIL"
published: "2016-11-18"
---

# Development Services Lean Systems Review

Buyer: WEST DORSET DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d69cb8ea-adc8-11e6-9901-0019b9f3037b

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## Summary

The public procurement process involves West Dorset District Council seeking an external agency to conduct a Lean Systems Review for its Development Services department. The tender, titled "Development Services Lean Systems Review," falls under the business and management consultancy sector, specifically in the South West region of the United Kingdom. This process, initiated in November 2014, is currently complete, with the award of contract made to RedQuadrant Limited. Bids were accepted until mid-day on 23rd October 2015, and the contract period extends from 23rd November 2015 to 31st July 2016. The project carries a contract value of £47,000, with a minimum bid threshold of £43,000.

This tender offers significant opportunities for small to medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) experienced in consultancy and process optimisation. Businesses specialising in lean methodologies, systems thinking, staff training, and process mapping would be particularly well-positioned to compete in this sector. Companies that can demonstrate an understanding of local government operations, along with the ability to enhance efficiency and customer satisfaction, could benefit from engaging in this type of procurement, potentially leading to increased revenue and partnerships with local authorities.

## Notice

Following agreement to the formation of a tri-council partnership in November 2014, the three local authorities of West Dorset District Council, Weymouth and Portland Borough Council and North Dorset District Council, are seeking to engage an external agency to assist with a lean type review of the processes and systems within the Development Services department across the partnership. We are looking for an agency to train staff in a lean/systems thinking type methodology, carry out analysis of mapped 'as-is' processes and then work with staff to remap new, optimised and customer focussed processes. Intended outcomes are: 1. New processes which enable staff to deliver their service more quickly (with applications not meeting national targets being the exception), and to a higher quality by being more efficient, containing less waste work and being explicitly customer focussed. 2. New processes which provide customers with a service which is easier to use and delivers their needs more quickly and at a higher quality than the current systems allow. 3. Increased staff knowledge of a system thinking type methodology with an increased ability to analyse their own work demands against a customer focussed purpose. 3. A structure and internal culture which enables staff to suggest and implement ongoing iterative improvements to service delivery. 4. Greater awareness of and plans for opportunities to channel shift appropriate customer contacts. Intended outputs are: 1. New processes for Development Management work streams. 2. Process maps for each of the processes including options for discretionary functions. Intended benefits are: 1. Cost savings due to a reduction in waste work and realisation of options for income generation. 2. A rise in the percentage of planning decisions which meet the national standards for determining Major, Minor and Other applications due to processes which are easier for customers to use and more efficient for officers to use. 3. Greater customer satisfaction levels around speed and ease of use of the service than measured currently. The final date for submissions is mid-day on Friday 23 October. For further information, to obtain the information to quote and supporting documents, please contact Lynden Swift, West Dorset-Weymouth District Council. L.swift@westdorset-weymouth.gov.uk or phone 01305 252397

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c402dbf5-c7a2-4648-8f3b-ed2a552402c6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 19 Oct 2015 |
| Future notice date | Not specified |
| Award date | 30 Sep 2015 |
| Contract period | 23 Nov 2015 - 31 Jul 2016 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £47,000 |
| Lots value | Not specified |
| Awards value | £46,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST DORSET DISTRICT COUNCIL |
| Locality | DORCHESTER |
| Post town | Dorchester |
| Postcode | DT1 1UZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK64 Dorset |
| Local authority | Dorset |
| Electoral ward | Dorchester West |
| Westminster constituency | West Dorset |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REDQUADRANT |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 73220000 - Development consultancy services
- 79400000 - Business and management consultancy and related services
- 80511000 - Staff training services

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c402dbf5-c7a2-4648-8f3b-ed2a552402c6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c402dbf5-c7a2-4648-8f3b-ed2a552402c6
  30th September 2015 - Awarded contract notice on Contracts Finder

## Provenance

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