---
title: "STA of Institute for Customer Service analysis and research"
ocid: "ocds-b5fd17-d6a32527-503a-4b14-befa-961b539ac920"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6a32527-503a-4b14-befa-961b539ac920"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d6a32527-503a-4b14-befa-961b539ac920.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d6a32527-503a-4b14-befa-961b539ac920.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2021-10-21"
---

# STA of Institute for Customer Service analysis and research

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-d6a32527-503a-4b14-befa-961b539ac920

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6a32527-503a-4b14-befa-961b539ac920)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d6a32527-503a-4b14-befa-961b539ac920.json)

## Summary

The procurement process titled "STA of Institute for Customer Service analysis and research" was initiated by the Crown Commercial Service as part of a direct procurement method classified under statistical services. The tender was completed with an award date of 11th October 2021 and involved a contract valued at £10,500. This contract period commenced on 12th October 2021 and concluded on 5th November 2021. The procurement process was located in the United Kingdom and fell under the planning stage.

This tender presents a significant opportunity for businesses in the statistical services sector, particularly those capable of conducting in-depth customer service analysis and research. The successful supplier for this contract was the Institute of Customer Service, indicating a preference for firms with expertise in customer insights. Businesses focusing on consultancy and research in related areas may find similar future opportunities to compete and expand within the public procurement landscape.

## Notice

the Disability Unit within the Cabinet Office require a Single Tender procurement exercise. We specifically require the Institute for Customer Service to carry out a specific piece of analysis on research they own.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d50b2ae9-3cd2-401f-ba55-411cfc423770 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2021 |
| Submission deadline | 10 Oct 2021 |
| Future notice date | Not specified |
| Award date | 10 Oct 2021 |
| Contract period | 11 Oct 2021 - 5 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,500 |
| Lots value | Not specified |
| Awards value | £10,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSTITUTE OF CUSTOMER SERVICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79330000 - Statistical services

## Release History

- 21 Oct 2021 at 16:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d50b2ae9-3cd2-401f-ba55-411cfc423770

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d50b2ae9-3cd2-401f-ba55-411cfc423770
  21st October 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/24343544-f9ea-4c91-aa9f-b26a10290567

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6a32527-503a-4b14-befa-961b539ac920. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d6a32527-503a-4b14-befa-961b539ac920.json.