---
title: "Seamless Journey Subscription - Zipabout"
ocid: "ocds-b5fd17-d6d38a18-e350-4a4d-8a07-47998f57dc27"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6d38a18-e350-4a4d-8a07-47998f57dc27"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d6d38a18-e350-4a4d-8a07-47998f57dc27.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d6d38a18-e350-4a4d-8a07-47998f57dc27.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE DEPARTMENT FOR TRANSPORT"
published: "2019-05-09"
---

# Seamless Journey Subscription - Zipabout

Buyer: THE DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-d6d38a18-e350-4a4d-8a07-47998f57dc27

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## Summary

The Department for Transport has successfully completed the procurement process for the "Seamless Journey Subscription - Zipabout" project, which is categorised under research and development services. This initiative aims to enhance the journey experiences of rail passengers by collaborating with industry partners to gather insights into customer satisfaction. The procurement method utilised was a limited competitive quotation. The contract commenced on 1 April 2019 and will run until 31 March 2020, with a total contract value of £70,000. The procurement process concluded on 31 March 2019.

This tender presents opportunities for businesses specialising in research and development, particularly those with capabilities in customer experience analysis within the transport sector. Companies with expertise in providing innovative solutions for fault reporting and customer service improvements may find suitable avenues to bid. As the contract has been awarded, businesses may also explore future opportunities for collaboration with the Department for Transport or align their offerings with ongoing projects aimed at enhancing railway passenger experiences.

## Notice

The Department has a primary objective to improve the journey experiences of rail passengers. As such, we are looking to work with industry partners to develop initiatives based on an improved understanding of customer satisfaction and general opinions about the wider rail industry. This is guided by a recognition that existing tools (e.g. NRPS) do not give us the more holistic, and immediate, understanding of the passenger experience that we need to be able to encourage TOCs to drive improvements in a more focused and speedy manner. This project will build on previous work already undertaken by Zipabout (in 2016 Zipabout and DIT worked on a project which was funded through the DIT's MoU with Transport Systems Catapult). The subscription will enable Departmental research into new methods of gathering insight. The fault reporting function will enable a more speedy, efficient and user-friendly way that allows customers to report faults and other customer service issues directly, in a manner which will help industry to respond and address problems more quickly and efficiently.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/22f89c54-bcff-4c04-b418-3842320ac909 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2019 |
| Submission deadline | 31 Mar 2019 |
| Future notice date | Not specified |
| Award date | 31 Mar 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,000 |
| Lots value | Not specified |
| Awards value | £70,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZIPABOUT |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 9 May 2019 at 11:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/22f89c54-bcff-4c04-b418-3842320ac909

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/22f89c54-bcff-4c04-b418-3842320ac909
  9th May 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2ef4012b-ab88-45d7-bf58-9639c04add8b
  Award Letter

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6d38a18-e350-4a4d-8a07-47998f57dc27. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d6d38a18-e350-4a4d-8a07-47998f57dc27.json.