---
title: "Combined contract for consultation platform and e-news platform"
ocid: "ocds-b5fd17-d6f439cb-a8d0-481f-855a-ddea910f9bed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6f439cb-a8d0-481f-855a-ddea910f9bed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d6f439cb-a8d0-481f-855a-ddea910f9bed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d6f439cb-a8d0-481f-855a-ddea910f9bed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHEND-ON-SEA BOROUGH COUNCIL"
published: "2025-04-17"
---

# Combined contract for consultation platform and e-news platform

Buyer: SOUTHEND-ON-SEA BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d6f439cb-a8d0-481f-855a-ddea910f9bed

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## Summary

Southend-on-Sea Borough Council has completed the procurement process for a combined contract encompassing a consultation platform and an electronic news platform. The procurement falls under the category of contact management software and related systems, including CRM, communication, and technical computer support services. The contract, valued at £118,784.70, was awarded to Granicus-Firmstep Limited. The contract runs from 1 April 2025 to 31 March 2028. This tender was conducted under a selective method through a call-off from a framework agreement, with the procurement stage now being complete.

This procurement presents significant business growth opportunities for companies involved in software development, particularly those specialising in communication, customer relationship management (CRM), and public engagement tools. Ideal candidates for such tenders are large-scale technology firms with the capability to provide advanced reporting tools, sentiment analysis, secure data handling, and modern standards compliance. Businesses offering solutions that facilitate public interaction, such as surveys and discussion forums, and have experience in integrating these systems with existing council applications can benefit greatly from similar future contracts.

## Notice

Southend-on-Sea City Council is looking for a single contract to cover the electronic news platform (currently Granicus govDelivery for LG) and the consultation platform Your Say Southend (currently Granicus Engagement HQ). For eNews platform: To communicate our key messages and information and ensure it is both seen and acted on by local people. This technology must make use of modern standards, such as accessibility standards and responsive design, as well as ensuring that residents are able to self-select the topics that they want to receive alerts and bulletins for. * Ability to manually create and reuse branded newsletters, bulletins and alerts * Automated bulletin creation, fed from the Council website and other digital sources * Ability to easily grow the number of people receiving alerts, bulletins and newsletters * Automated subscriber management * Full data analytics * Potential integration with CRM and other relevant Council applications * Exceptional rates of delivery Consultation platform: To consult with the public on key council decisions (formal consultations) and gather feedback from the public less formally on plans and potential activities, or changes to services. This technology must make use of modern standards, such as accessibility standards and responsive design * Analyse public sentiment about the council and its service provision through advanced reporting tools and sentiment analysis. * Involve the public in co-creating services by enabling interactive feedback mechanisms such as idea boards, surveys, and discussion forums. * Customisable consultation templates for different types of surveys, polls, and engagement activities. * Real-time analytics and reporting to track participation rates, sentiment trends, and demographic breakdowns. * Easy-to-use moderation tools for managing public comments and ensuring discussions remain respectful and productive. * Platform content translation tool to engage non English speaking residents effectively. * Interactive mapping features for geographically relevant consultations (e.g., traffic schemes, infrastructure developments). * Automated notifications and reminders for participants about upcoming deadlines or new consultation opportunities. * Secure data handling and compliance with GDPR and other relevant data protection regulations. * Mobile-friendly interface to allow residents to participate easily from smartphones and tablets. * Accessibility tools such as screen reader compatibility, text resizing, and alternative formats for diverse user needs. * Feedback loop functionality to close the consultation process by informing participants how their input influenced decision-making.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7b101b64-9e09-45d8-a787-03d194d676bb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2025 |
| Submission deadline | 11 Mar 2025 |
| Future notice date | Not specified |
| Award date | 27 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £118,784 |
| Lots value | Not specified |
| Awards value | £118,784 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA BOROUGH COUNCIL |
| Locality | SOUTHEND-ON-SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6EN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48333000 - Contact management software package
- 48445000 - Customer Relation Management software package
- 48480000 - Sales, marketing and business intelligence software package
- 48510000 - Communication software package
- 72611000 - Technical computer support services

## Release History

- 17 Apr 2025 at 15:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7b101b64-9e09-45d8-a787-03d194d676bb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7b101b64-9e09-45d8-a787-03d194d676bb
  17th April 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.southend.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d6f439cb-a8d0-481f-855a-ddea910f9bed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d6f439cb-a8d0-481f-855a-ddea910f9bed.json.