---
title: "GB-London: CON-22-244 Calabrio Service"
ocid: "ocds-b5fd17-d71c44b5-bbe3-468d-92b0-94c892bdf9af"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d71c44b5-bbe3-468d-92b0-94c892bdf9af"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d71c44b5-bbe3-468d-92b0-94c892bdf9af.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d71c44b5-bbe3-468d-92b0-94c892bdf9af.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2023-06-21"
---

# GB-London: CON-22-244 Calabrio Service

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-d71c44b5-bbe3-468d-92b0-94c892bdf9af

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## Summary

The Financial Conduct Authority in London has completed a procurement process for the "CON-22-244 Calabrio Service," a scheduling and productivity software package procurement with a value of £85,680. The contract period is from August 1, 2023, to July 31, 2024. The procurement method was not specified. The award was made to Cirrus Response Limited on April 25, 2023.

This public procurement contract for scheduling software offers opportunities for businesses interested in providing such services. Companies that specialize in productivity software solutions and have experience in the services industry, particularly in workforce planning tools, would be well-suited to compete in this tender. The contract duration and the specific requirements outlined in the tender make it an attractive opportunity for firms looking to grow their business in the software services sector.

## Notice

This service is for the FCA Contact Centre and the platform allows the efficient scheduling and planning of the Contact Centre workforce to meet demand, based on the incoming contact volume from consumers and firms. (initial purchase plus PAYG licenses). 2nd line support. Additional information: Awarded via G-Cloud 13

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dd767fa1-f763-4fd7-9889-a066cdb12a1b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jun 2023 |
| Submission deadline | 24 Apr 2023 |
| Future notice date | Not specified |
| Award date | 24 Apr 2023 |
| Contract period | 31 Jul 2023 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £85,680 |
| Lots value | Not specified |
| Awards value | £85,680 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIRRUS RESPONSE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48330000 - Scheduling and productivity software package

## Release History

- 21 Jun 2023 at 13:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dd767fa1-f763-4fd7-9889-a066cdb12a1b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dd767fa1-f763-4fd7-9889-a066cdb12a1b
  21st June 2023 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=790585562
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d71c44b5-bbe3-468d-92b0-94c892bdf9af. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d71c44b5-bbe3-468d-92b0-94c892bdf9af.json.