---
title: "Customer Care Provider for private sale homes at Ebury Phase 1"
ocid: "ocds-b5fd17-d7201323-8d48-4245-98fa-c759b8915697"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d7201323-8d48-4245-98fa-c759b8915697"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d7201323-8d48-4245-98fa-c759b8915697.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d7201323-8d48-4245-98fa-c759b8915697.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAPITALESOURCING"
published: "2024-08-16"
---

# Customer Care Provider for private sale homes at Ebury Phase 1

Buyer: CAPITALESOURCING  
Current stage: Award  
OCID: ocds-b5fd17-d7201323-8d48-4245-98fa-c759b8915697

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d7201323-8d48-4245-98fa-c759b8915697)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d7201323-8d48-4245-98fa-c759b8915697.json)

## Summary

The public procurement process led by Westminster City Council seeks the provision of Customer Care Services for private sale homes at Ebury Phase 1. This project, under the management of capitalEsourcing, encompasses a comprehensive range of property management services for 110 private sale flats and up to 16 intermediate homes. Located in London, this procurement process falls under the 'Property management services of real estate on a fee or contract basis' category. The procurement method employed was an open procedure, and the contract was awarded on 28th June 2024, with the contract period starting from 1st August 2024 and ending on 31st December 2026. The awarded value of the contract is £197,700 GBP.

This tender presents significant opportunities for businesses specialised in property management and customer care services, particularly those capable of managing defect liability periods and providing high-quality customer support. Small and medium-sized enterprises (SMEs) that focus on estate management and customer services are especially well-suited to this contract. The engagement calls for an efficient provider to ensure seamless customer care and defect management, likely bolstering the reputation and experience of the appointed business in large-scale residential projects.

## Notice

The Customer Care Services Provider will provide customer care team and defect management for the 110 private sale flats and up to 16 intermediate homes delivered in the first phase of the Ebury Bridge Regeneration, currently the largest development and regeneration programme being delivered by Westminster City Council. The Authority is seeking to appoint a provider to undertake the services over the two-year defect liability period from Practical Completion.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/946d6d59-55de-437f-8bbe-f30b5e25ebfd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Aug 2024 |
| Submission deadline | 31 May 2024 |
| Future notice date | Not specified |
| Award date | 27 Jun 2024 |
| Contract period | 31 Jul 2024 - 31 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £197,700 |
| Lots value | Not specified |
| Awards value | £197,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONDUCTOR MARKETING |

## CPV Codes

### Divisions

- 70 - Real estate services

### Codes

- 70330000 - Property management services of real estate on a fee or contract basis

## Release History

- 16 Aug 2024 at 08:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/946d6d59-55de-437f-8bbe-f30b5e25ebfd
- 1 May 2024 at 12:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/af552ea5-a2ba-4058-86c5-717efda68d0d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/946d6d59-55de-437f-8bbe-f30b5e25ebfd
  16th August 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/af552ea5-a2ba-4058-86c5-717efda68d0d
  1st May 2024 - Opportunity notice on Contracts Finder
- https://www.capitalesourcing.com
  https://www.capitalesourcing.com/go/27384630018F19BED257

## Notice URLs

- http://www.westminster.gov.uk
- https://www.capitalesourcing.com/go/27384630018F19BED257

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d7201323-8d48-4245-98fa-c759b8915697. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d7201323-8d48-4245-98fa-c759b8915697.json.