---
title: "PRO1003 Former Tenant Arrears Outbound Calling Software 2026-2030"
ocid: "ocds-b5fd17-d74762f2-1d96-4eae-851f-bdd5378ca7b8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d74762f2-1d96-4eae-851f-bdd5378ca7b8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d74762f2-1d96-4eae-851f-bdd5378ca7b8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d74762f2-1d96-4eae-851f-bdd5378ca7b8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Your Housing Group"
published: "2026-08-28"
---

# PRO1003 Former Tenant Arrears Outbound Calling Software 2026-2030

Buyer: Your Housing Group  
Current stage: Award  
OCID: ocds-b5fd17-d74762f2-1d96-4eae-851f-bdd5378ca7b8

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## Summary

Your Housing Group Ltd procured software services to support recovery of former tenants’ rent arrears. The system uses internal data from multiple housing and other business systems to make outbound calls to former tenants using a local telephone number. It allows the Income Team to control calling hours, calling speed and call routing, helping staff pursue arrears and support debt recovery. The requirement is classified as software packages and information systems (CPV 48000000), with the main procurement category being services. Delivery covers the North West of England. The buyer is Your Housing Group Ltd, a housing organisation based in Warrington. The requirement is suitable for small and medium-sized enterprises, and the selected supplier, Voicescape Limited, is itself an SME based in Salford.

This procurement is complete and was awarded to Voicescape Limited following a call-off from the Crown Commercial Service G Cloud 14 framework (RM1557.14). The award was made on 10 June 2026. The awarded value is £305,958.63 including the stated currency of GBP. The contract period runs from 1 September 2026 to 31 August 2030. The procurement used a selective method through a framework call-off, rather than an open standalone competition. The tender submission deadline was 10 June 2026. The published requirement describes software for outbound arrears-recovery calls, including controls over calling hours, speed and routing, and integration with internal data sources. The recorded tender status is complete and the award status is active.

For suppliers assessing future housing-sector opportunities, this award demonstrates demand for specialist outbound contact-centre software supporting former tenant arrears and debt recovery. A credible competitor would need a platform that can draw securely on data from several internal systems and use it to manage targeted outbound calling. It would also need configurable local caller identification, controls over permitted calling hours and calling speed, and flexible routing of calls to support income and recovery teams. Experience of housing income management, former tenant debt, data integration and compliant customer contact would strengthen a supplier’s position. The route to market is also significant: suppliers seeking similar work should understand how their offer can be presented through a relevant public-sector framework and positioned for a housing provider’s operational requirements.

## Notice

YHG requires software that uses internal data sources from multiple systems to call former tenants using a local call number and control the calling hours, speed and routing. This is to enable the Income Team to persue former tenant rent arrears and aid debt recovery. YHG have completed a call off from G Cloud 14 RM1557.14 to award this contract to Voicescape Limited.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5dfefc72-bb4e-42ce-8180-4754a2da6b16 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Jun 2026 |
| Contract period | 1 Sep 2026 - 31 Aug 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £305,958 |
| Lots value | Not specified |
| Awards value | £305,958 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Your Housing Group |
| Locality | WARRINGTON |
| Postcode area | Warrington |
| Postcode | WA3 7QH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Birchwood |
| Westminster constituency | Warrington North |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE LIMITED |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Aug 2026 at 15:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5dfefc72-bb4e-42ce-8180-4754a2da6b16

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5dfefc72-bb4e-42ce-8180-4754a2da6b16
  28th August 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.yourhousinggroup.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d74762f2-1d96-4eae-851f-bdd5378ca7b8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d74762f2-1d96-4eae-851f-bdd5378ca7b8.json.