---
title: "T0011 Perceptions and experience of safety and compliance: baseline surveys"
ocid: "ocds-b5fd17-d75b7864-d647-4573-8a5f-65d182e966de"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d75b7864-d647-4573-8a5f-65d182e966de"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d75b7864-d647-4573-8a5f-65d182e966de.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d75b7864-d647-4573-8a5f-65d182e966de.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2020-12-14"
---

# T0011 Perceptions and experience of safety and compliance: baseline surveys

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-d75b7864-d647-4573-8a5f-65d182e966de

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## Summary

Highways England has initiated a public procurement process titled "T0011 Perceptions and experience of safety and compliance: baseline surveys." This procurement falls within the research and development services sector and aims to gather baseline data on customer perceptions and behaviours regarding non-compliant and unsafe driving. The tender was active until 15th October 2020, with the contract period commencing on 4th December 2020 and concluding on 5th August 2022. The procurement method used was selective, with a contract value amounting to £122,839.54.

This tender presents significant opportunities for market research firms and professionals specialising in customer behaviour analysis. Companies that provide qualitative and quantitative research services, particularly those familiar with the transport sector, will find this contract particularly relevant. As the need for enhanced customer experience and safety data continues to grow, businesses that can deliver high-quality surveys and insights are well-positioned to compete and expand their operations in this contracting process.

## Notice

Highways England's Customer Insight and Behaviour Change Group wish to set up a contract for the provision of expert market research services to deliver high quality customer surveys to provide baseline data on customer perceptions and behaviours in relation to non-compliant and unsafe driving. This will provide robust baseline data on our customers early on in Road Period 2. The data will be used to inform actions to improve customer experience and safety on our network. The intention is to repeat the surveys later in the period to see if, and how, customer perceptions and behaviours have changed

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c60b43f6-0fa2-4608-8df1-08a2602ce199 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Dec 2020 |
| Submission deadline | 14 Oct 2020 |
| Future notice date | Not specified |
| Award date | 4 Dec 2020 |
| Contract period | 4 Dec 2020 - 5 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £122,839 |
| Lots value | Not specified |
| Awards value | £122,839 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1PR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FUTRAN |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 14 Dec 2020 at 15:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c60b43f6-0fa2-4608-8df1-08a2602ce199

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c60b43f6-0fa2-4608-8df1-08a2602ce199
  14th December 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fec48d14-02b3-4897-8971-36729325c15a
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d75b7864-d647-4573-8a5f-65d182e966de. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d75b7864-d647-4573-8a5f-65d182e966de.json.