---
title: "Provision of Zoho Site 24x7 Monitoring Tool"
ocid: "ocds-b5fd17-d762a882-38ae-4335-9c54-47c85332aa64"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d762a882-38ae-4335-9c54-47c85332aa64"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d762a882-38ae-4335-9c54-47c85332aa64.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d762a882-38ae-4335-9c54-47c85332aa64.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2025-11-07"
---

# Provision of Zoho Site 24x7 Monitoring Tool

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-d762a882-38ae-4335-9c54-47c85332aa64

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d762a882-38ae-4335-9c54-47c85332aa64)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d762a882-38ae-4335-9c54-47c85332aa64.json)

## Summary

The Crown Commercial Service, based in Liverpool, England, has completed the procurement process for the "Provision of Zoho Site 24x7 Monitoring Tool," a software package critical for monitoring service availability for various CCS systems. The procurement, classified under the CPV code 48000000, falls within the industry category of software package and information systems. The process utilised a selective procurement method via a call-off from a framework agreement. Significant dates include the tender period ending on 1st September 2025 and the contract period spanning from 12th September 2025 to 8th September 2028. The award was made formally on 16th September 2025 to Zoho Corporation Limited, and the award notice was published on 7th November 2025.

This tender presents significant business growth opportunities, particularly for companies specialising in software and IT services. Large enterprises familiar with selective procurement processes and framework agreements stand to benefit the most. While the opportunity specifically excludes SMEs and VCSE organisations from direct participation, it highlights the potential for collaboration with larger enterprises like Zoho Corporation Limited. Businesses aiming to penetrate or expand within the UK public sector’s IT services market could find valuable partnerships and insights from participating in similar future tenders.

## Notice

TechOps use Site24x7 to track service availabilty for numerous CCS systems and to implement maintenance windows. This is a critical system for TechOps and requires renewal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/75db210e-9626-40cf-9c2e-d0b95f525734 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2025 |
| Submission deadline | 31 Aug 2025 |
| Future notice date | Not specified |
| Award date | 15 Sep 2025 |
| Contract period | 11 Sep 2025 - 8 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,644 |
| Lots value | Not specified |
| Awards value | £70,644 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZOHO |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Nov 2025 at 14:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/75db210e-9626-40cf-9c2e-d0b95f525734

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/75db210e-9626-40cf-9c2e-d0b95f525734
  7th November 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/70a1cfea-ea6c-44c0-bdcc-dec991474dfd

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d762a882-38ae-4335-9c54-47c85332aa64. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d762a882-38ae-4335-9c54-47c85332aa64.json.