---
title: "MCA Digital Customer Relationship Management"
ocid: "ocds-b5fd17-d76f0d9d-335d-43da-83b5-ce24a5fd0ede"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d76f0d9d-335d-43da-83b5-ce24a5fd0ede"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d76f0d9d-335d-43da-83b5-ce24a5fd0ede.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d76f0d9d-335d-43da-83b5-ce24a5fd0ede.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WEST YORKSHIRE COMBINED AUTHORITY"
published: "2023-09-15"
---

# MCA Digital Customer Relationship Management

Buyer: WEST YORKSHIRE COMBINED AUTHORITY  
Current stage: Tender  
OCID: ocds-b5fd17-d76f0d9d-335d-43da-83b5-ce24a5fd0ede

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d76f0d9d-335d-43da-83b5-ce24a5fd0ede)  
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## Summary

The West Yorkshire Combined Authority has published a tender for the procurement of a new CRM system under the title "MCA Digital Customer Relationship Management." The procurement is classified under the CPV code 72212780 for system, storage, and content management software development services. The tender is open with a value of £340,000 and a minimum value of £290,000. The contract period starts on 1st December 2023 and ends on 31st October 2027. The tender deadline is set for 19th October 2023 at 12:00 GMT. The Authority seeks a cloud solution that aligns with its technical standards and is user-friendly and secure.

This tender by the West Yorkshire Combined Authority presents an opportunity for businesses in the software development services sector, specifically those with expertise in Customer Relationship Management systems. Small and medium-sized enterprises are particularly encouraged to participate. The procurement process, currently in the tender stage, requires bidders to propose a scalable and mobile-accessible solution that meets the Authority's Microsoft-centered architecture. Businesses offering innovative CRM solutions tailored to public sector requirements are well-suited to compete for this contract and contribute to the Authority's digital transformation initiatives.

## Notice

MCA Digital Customer Relationship Management This concerns the design, procurement, implementation, support, and development of a new CRM system that can meet the needs of the organisation both now and in the future, the Combined Authority has adopted a 'Microsoft first' approach to fit in with the Combined Authority's ICT architecture and to align with MCA Digital workstreams. The Combined Authority is procuring a new CRM system that will sit within Microsoft Architecture; it must be a cloud solution that can be accommodated within the Combined Authority's Microsoft tenancy and that conforms to the CA's established technical standards, and in addition specifically, the application should be scalable, accessible from mobile devices, accessible to a diverse range of users, simple, easy to use and secure.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/60cf4d3a-5ee7-4916-bc8c-dc0b088986ee |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Sep 2023 |
| Submission deadline | 19 Oct 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Dec 2023 - 31 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £340,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST YORKSHIRE COMBINED AUTHORITY |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 2DE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services
- 72212780 - System, storage and content management software development services
- 72212781 - System management software development services

## Release History

- 15 Sep 2023 at 16:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/60cf4d3a-5ee7-4916-bc8c-dc0b088986ee

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/60cf4d3a-5ee7-4916-bc8c-dc0b088986ee
  15th September 2023 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=41747&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103257
  User / Company

## Notice URLs

- https://www.westyorks-ca.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d76f0d9d-335d-43da-83b5-ce24a5fd0ede. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d76f0d9d-335d-43da-83b5-ce24a5fd0ede.json.