---
title: "Customer Experience and Enterprise Digital Platform"
ocid: "ocds-b5fd17-d79de509-0934-4756-9d43-212d82c2b62c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d79de509-0934-4756-9d43-212d82c2b62c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d79de509-0934-4756-9d43-212d82c2b62c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d79de509-0934-4756-9d43-212d82c2b62c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CUMBERLAND COUNCIL"
published: "2025-12-18"
---

# Customer Experience and Enterprise Digital Platform

Buyer: CUMBERLAND COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d79de509-0934-4756-9d43-212d82c2b62c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d79de509-0934-4756-9d43-212d82c2b62c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d79de509-0934-4756-9d43-212d82c2b62c.json)

## Summary

The procurement process was conducted by Cumberland Council for a contract titled "Customer Experience and Enterprise Digital Platform," which falls under the industry category of Software Package and Information Systems. The contracting authority, located in Carlisle, United Kingdom, finalised this award stage on 18th December 2025. The services pertain to a call-off contract from CCS RM6285 Back Office Software 2, focusing on licensing the Netcall Liberty Platform. The contract includes integrated contact centre, automation, and enterprise digital development services, with an optional extension from 29th November 2029 to 28th November 2035. The contract period is set from 29th November 2025 to 28th November 2029, with a total contract value of £3,800,000. Netcall Technology Limited has been awarded this contract.

This tender presents a significant opportunity for growth for businesses in software development and digital services, especially those focusing on enterprise platforms and automation solutions. Small and medium-sized enterprises (SMEs) are particularly well-suited to compete, given the tender's suitability criteria. Companies that specialise in developing and supporting integrated digital systems will find this contract advantageous, offering potential for long-term partnership and service delivery expansion. The procurement method specifics are not detailed, but the successful completion of this tender could lead to further opportunities in public sector software and digital service provisions.

## Notice

Call off contract from CCS RM6285 Back Office Software 2. Cumberland has purchased licensing of the Netcall Liberty Platform to provide integrated contact centre, automation and in-house enterprise digital development, with hosting and support. Optional extension period from 29 November 2029 - 28 November 2035

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f231c7d9-b099-4406-942e-d6ac94e4e5e3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2025 |
| Submission deadline | 7 Oct 2025 |
| Future notice date | Not specified |
| Award date | 18 Nov 2025 |
| Contract period | 29 Nov 2025 - 28 Nov 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,800,000 |
| Lots value | Not specified |
| Awards value | £1,280,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CUMBERLAND COUNCIL |
| Locality | CARLISLE |
| Post town | Carlisle |
| Postcode | CA1 1RD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD13 Cumberland |
| Local authority | Cumberland |
| Electoral ward | Castle |
| Westminster constituency | Carlisle |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Dec 2025 at 09:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f231c7d9-b099-4406-942e-d6ac94e4e5e3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f231c7d9-b099-4406-942e-d6ac94e4e5e3
  18th December 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.cumberland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d79de509-0934-4756-9d43-212d82c2b62c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d79de509-0934-4756-9d43-212d82c2b62c.json.