---
title: "Contact centre communication services"
ocid: "ocds-b5fd17-d7c04ce8-e106-46e3-9cc6-cc634f210914"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d7c04ce8-e106-46e3-9cc6-cc634f210914"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d7c04ce8-e106-46e3-9cc6-cc634f210914.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d7c04ce8-e106-46e3-9cc6-cc634f210914.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WANDLE HOUSING ASSOCIATION LIMITED"
published: "2023-10-06"
---

# Contact centre communication services

Buyer: WANDLE HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-d7c04ce8-e106-46e3-9cc6-cc634f210914

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d7c04ce8-e106-46e3-9cc6-cc634f210914)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d7c04ce8-e106-46e3-9cc6-cc634f210914.json)

## Summary

The procurement process for the contract titled "Contact centre communication services" was carried out by WANDLE HOUSING ASSOCIATION LIMITED in London, United Kingdom. The procurement method used was selective, specifically "Call-off from a framework agreement." The contract value is £634,305.37 in GBP, with a contract period starting on September 30, 2023, and ending on September 29, 2026. The tender period ended on September 1, 2023, and the award was granted on September 29, 2023.

This tender presents an opportunity for businesses in the software package and information systems industry to provide cloud-based omni-channel contact center services. Companies well-suited to compete should have expertise in delivering communication solutions. Considering the contract value and the nature of the services required, businesses with experience in providing software packages and information systems to the public sector may find this opportunity particularly suitable for business growth.

## Notice

cloud based omni-channel is a contact centre solution for contact centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5655ae09-be88-436a-8715-85732d845bce |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2023 |
| Submission deadline | 1 Sep 2023 |
| Future notice date | Not specified |
| Award date | 28 Sep 2023 |
| Contract period | 29 Sep 2023 - 29 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £634,305 |
| Lots value | Not specified |
| Awards value | £634,305 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WANDLE HOUSING ASSOCIATION LIMITED |
| Locality | UK-LONDON: RECRUITMENT SERVICES. |
| Post town | South East London |
| Postcode | SE1 8NW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAPHONE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Oct 2023 at 08:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5655ae09-be88-436a-8715-85732d845bce

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5655ae09-be88-436a-8715-85732d845bce
  6th October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d7c04ce8-e106-46e3-9cc6-cc634f210914. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d7c04ce8-e106-46e3-9cc6-cc634f210914.json.