---
title: "Customer Relationship Management System"
ocid: "ocds-b5fd17-d7d0c2dd-3c4b-4e84-a543-0fdaa2e4e7fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d7d0c2dd-3c4b-4e84-a543-0fdaa2e4e7fc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d7d0c2dd-3c4b-4e84-a543-0fdaa2e4e7fc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d7d0c2dd-3c4b-4e84-a543-0fdaa2e4e7fc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTHUMBERLAND COUNTY COUNCIL"
published: "2019-10-10"
---

# Customer Relationship Management System

Buyer: NORTHUMBERLAND COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d7d0c2dd-3c4b-4e84-a543-0fdaa2e4e7fc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d7d0c2dd-3c4b-4e84-a543-0fdaa2e4e7fc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d7d0c2dd-3c4b-4e84-a543-0fdaa2e4e7fc.json)

## Summary

The procurement process undertaken by Northumberland County Council involves the provision of a Customer Relationship Management System, classified under IT services, consulting, software development, Internet, and support. The contract, awarded on 28th August 2019, has an estimated value of £24,736. The associated tender period concluded on 26th July 2019, while the contract is effective from 1st October 2019 and will last until 30th September 2022. The delivery for this project is targeted within the North East region of the United Kingdom.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) that specialise in IT services, particularly in customer relationship management software. Businesses equipped with the capability to deliver software development, consulting, or systems support would be well-positioned to compete for similar contracts in the future. Engaging in such projects not only fosters enterprise growth but also establishes valuable connections within the public sector procurement landscape.

## Notice

Customer Relationship Management System Additional information: This is advertised on https://procontract.due-north.com once you express an interest in the project you will get access to project documents

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/46556054-0087-40dd-bac1-7d86b049fcd8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2019 |
| Submission deadline | 26 Jul 2019 |
| Future notice date | Not specified |
| Award date | 27 Aug 2019 |
| Contract period | 30 Sep 2019 - 30 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | £24,736 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHUMBERLAND COUNTY COUNCIL |
| Locality | MORPETH |
| Post town | Newcastle upon Tyne |
| Postcode | NE61 2EF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC42 Northumberland |
| Local authority | Northumberland |
| Electoral ward | Morpeth Kirkhill |
| Westminster constituency | North Northumberland |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HANLON COMPUTER SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Oct 2019 at 12:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/46556054-0087-40dd-bac1-7d86b049fcd8
- 10 Jul 2019 at 09:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8e0390b3-e27b-48e4-b45b-3d9a9f9b001c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/46556054-0087-40dd-bac1-7d86b049fcd8
  10th October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8e0390b3-e27b-48e4-b45b-3d9a9f9b001c
  10th July 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.northumberland.gov.uk
- https://procontract.due-north.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d7d0c2dd-3c4b-4e84-a543-0fdaa2e4e7fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d7d0c2dd-3c4b-4e84-a543-0fdaa2e4e7fc.json.