---
title: "Customer Experience Tracking Study"
ocid: "ocds-b5fd17-d7eb3b9c-4818-420d-b33a-804b8e6c9401"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d7eb3b9c-4818-420d-b33a-804b8e6c9401"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d7eb3b9c-4818-420d-b33a-804b8e6c9401.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d7eb3b9c-4818-420d-b33a-804b8e6c9401.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ORDNANCE SURVEY LIMITED"
published: "2021-05-20"
---

# Customer Experience Tracking Study

Buyer: ORDNANCE SURVEY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-d7eb3b9c-4818-420d-b33a-804b8e6c9401

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d7eb3b9c-4818-420d-b33a-804b8e6c9401)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d7eb3b9c-4818-420d-b33a-804b8e6c9401.json)

## Summary

The public procurement process involves Ordnance Survey Limited, which recently completed a tender titled "Customer Experience Tracking Study." This initiative falls under the market research services category and is located in the South East region of the United Kingdom. The procurement method was open, with the tender period ending on 19 March 2021, and the contract period running from 22 March 2021 to 8 August 2024. The total contract value is £333,000, awarded to Kantar UK Ltd on 19 March 2021, as detailed in the award notice published on 20 May 2021.

This tender presents a significant opportunity for firms specialising in market research and customer experience analysis, particularly small and medium enterprises (SMEs). Companies that provide actionable insights and innovative customer tracking solutions would be well-suited to compete for such contracts in future tenders, ensuring they are able to leverage their expertise in enhancing customer experience for public organisations.

## Notice

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a0498693-5228-4102-b7b7-c0120b36c750 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2021 |
| Submission deadline | 19 Mar 2021 |
| Future notice date | Not specified |
| Award date | 19 Mar 2021 |
| Contract period | 22 Mar 2021 - 8 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £333,000 |
| Lots value | Not specified |
| Awards value | £333,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORDNANCE SURVEY LIMITED |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO16 0AS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Test Valley |
| Electoral ward | Chilworth, Nursling & Rownhams |
| Westminster constituency | Romsey and Southampton North |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 20 May 2021 at 08:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a0498693-5228-4102-b7b7-c0120b36c750

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a0498693-5228-4102-b7b7-c0120b36c750
  20th May 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=594308224
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d7eb3b9c-4818-420d-b33a-804b8e6c9401. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d7eb3b9c-4818-420d-b33a-804b8e6c9401.json.