---
title: "Civica W360 Support and Maintenance"
ocid: "ocds-b5fd17-d812c4e5-20f4-4186-944b-4260e9443221"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d812c4e5-20f4-4186-944b-4260e9443221"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d812c4e5-20f4-4186-944b-4260e9443221.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d812c4e5-20f4-4186-944b-4260e9443221.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "mhs homes group"
published: "2026-10-05"
---

# Civica W360 Support and Maintenance

Buyer: mhs homes group  
Current stage: Award  
OCID: ocds-b5fd17-d812c4e5-20f4-4186-944b-4260e9443221

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## Summary

mhs homes group procured support and maintenance for its Civica W360 software system. The requirement covers software support and ongoing maintenance, rather than the purchase of a new system. The work is for delivery in South East England. The procurement was managed by mhs homes group, a housing organisation based in Chatham. This is a software support and maintenance service (CPV 72261000), associated with information systems and software maintenance. The requirement is specific to Civica W360, so it is most relevant to suppliers able to support and maintain that platform, rather than providers of general-purpose software or unrelated IT services.

The procurement is complete and Civica UK Limited was selected for the contract. The award was made on 31 October 2026, with a contract period running from 31 October 2026 to 30 October 2029. The awarded contract value is £89,742. The requirement was procured through a call-off from a framework agreement, using a selective procedure. The tender deadline was 28 September 2026 at 12:00. The opportunity was identified as suitable for small and medium-sized enterprises. The published details do not set out a separate evaluation formula or scoring basis, so the stated outcome identifies the selected supplier but does not explain how bids were compared.

This award demonstrates a recurring requirement at mhs homes group for continued support and maintenance of its Civica W360 system. Suppliers seeking to compete for the buyer’s future requirement would be credible if they can provide platform-specific technical support, troubleshoot and resolve software issues, and maintain the system over a sustained service period. Experience supporting Civica W360 in an operational setting would be directly relevant; general software expertise alone may not address the buyer’s platform-specific need. The route used was a framework call-off, so a supplier’s ability to participate in relevant frameworks and respond to selective call-off competitions would also matter. The contract was awarded to Civica UK Limited, a large supplier, while the procurement was identified as suitable for SMEs, indicating that smaller providers may also be relevant where they can demonstrate the required platform capability and service capacity.

## Notice

Provisions of Civica W360 Support and Maintenance

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b291e092-ce8f-49fe-8c07-f3299c5652ae |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Oct 2026 - 30 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £89,742 |
| Lots value | Not specified |
| Awards value | £89,742 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | mhs homes group |
| Locality | CHATHAM |
| Postcode area | Rochester |
| Postcode | ME4 4LL |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ41 Medway |
| Local authority | Medway |
| Electoral ward | Chatham Central & Brompton |
| Westminster constituency | Rochester and Strood |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Civica UK Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72250000 - System and support services
- 72261000 - Software support services
- 72267000 - Software maintenance and repair services

## Release History

- 5 Oct 2026 at 10:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b291e092-ce8f-49fe-8c07-f3299c5652ae

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b291e092-ce8f-49fe-8c07-f3299c5652ae
  5th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d812c4e5-20f4-4186-944b-4260e9443221. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d812c4e5-20f4-4186-944b-4260e9443221.json.