---
title: "QQ24109 - Tenant Satisfaction Measures"
ocid: "ocds-b5fd17-d8283504-0b10-4981-9204-d9094fbb62f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8283504-0b10-4981-9204-d9094fbb62f4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d8283504-0b10-4981-9204-d9094fbb62f4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d8283504-0b10-4981-9204-d9094fbb62f4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2025-01-14"
---

# QQ24109 - Tenant Satisfaction Measures

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d8283504-0b10-4981-9204-d9094fbb62f4

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## Summary

The City of Wolverhampton Council has awarded a contract to Acuity Research & Practice for conducting Tenant Satisfaction Measures, categorised under Social research services (CPV code 79315000). This tendering process followed an open procedure and the contract runs from 1st April 2025 to 31st March 2027. The total value of the contract is £70,000, with procurement activities managed by Wolverhampton City Council. The surveys will cover the Council's extensive housing stock managed by Wolverhampton Homes and three Tenant Management Organisations, located in the West Midlands, United Kingdom.

This project presents substantial opportunities for businesses specialising in social research, data collection, and analysis, particularly those capable of offering diverse methods for survey administration such as telephone, email, SMS, and online platforms. SMEs are encouraged to engage, as the tender process is suited to their scale. The contract’s diverse delivery methods and reporting requirements, including quarterly and annual performance reports, make it beneficial for businesses adept in flexible and detailed social research to gain a foothold in public sector contracts and demonstrate robust capabilities in tenant satisfaction assessments.

## Notice

City of Wolverhampton Council are looking to contract a supplier to conduct statutorily required Tenant Satisfaction Surveys of the council's tenants. We own more than 21,000 homes in the city, which are managed by four distinct managing agents. Tenant Satisfaction Surveys will need to be collected in relation to this total stock number. These are a statutory obligation, so the questions asked and survey process must meet the requirements set out by the Regulator of Social Housing. Our largest managing agent is Wolverhampton Homes (WH) - an Arms-Length Management Organisation (ALMO) - who manage around 20,000 properties. We would like to survey tenants in homes managed by WH on a quarterly basis. Our remaining stock is managed by 3 Tenant Management Organisations (TMO): * Over 900 homes and managed by Bushbury Hill EMB (BHEMB). * Over 700 homes are managed by Dovecotes TMO (DTMO). * Around 200 homes and managed by New Park Village TMC (NPV). We would like to survey tenants managed by these three Tenant Management Organisations on a one-off, annual basis so that we build a fuller picture of satisfaction on each estate. In total, we would require a 5% annual sample of WH tenants (around 1000 based on current figures), in addition to a 20% sample for each of our TMOs (around 180, 140 and 40 respectively). Consequently, we would expect three shorter, topic-specific quarterly reports for Q1, Q2 and Q3 based on surveys of WH tenants only. These reports would focus on quotations taken from the comments made by tenants, presented alongside an overarching view of the data. Then, at the end of the year, we would like a full performance report, detailing satisfaction across the entire year, with data and comments from tenants managed by all of our managing agents. Finally, we require the provider to enable a range of options to complete the surveys, this can include telephone, email, SMS and an online facility. We would prefer the ability to change the proportion of surveys conducted by each survey option, throughout the contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/36f7e5dc-efa6-474f-beaf-44689c34ef7b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jan 2025 |
| Submission deadline | 19 Dec 2024 |
| Future notice date | Not specified |
| Award date | 20 Dec 2024 |
| Contract period | 31 Mar 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,000 |
| Lots value | Not specified |
| Awards value | £70,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79315000 - Social research services

## Release History

- 14 Jan 2025 at 10:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/36f7e5dc-efa6-474f-beaf-44689c34ef7b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/36f7e5dc-efa6-474f-beaf-44689c34ef7b
  14th January 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.wolverhampton.gov.uk

## Provenance

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